6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
On Demand Contact Center
For most businesses, maintaining a call center is no easy task. With…
7 Tips for Adapting Your Management Team to a Virtual Workforce
Virtual Workforce Management
Especially when it comes to call centers, virtual workforce management is a…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
Virtual Workforce Management
In recent years, the gig or sharing economy—read that on-demand workforce—has become…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season…
Disaster Recovery in Contact Centers
On Demand Contact Center
Business Continuity and Minimizing Impact from Disasters In the rock classic,…
What disaster recovery plan do you have in place for the next storm?
On Demand Contact Center
So far, the winter of 2017-18 is so bad that news…
Women in Business 2017 Awards
On Demand Contact Center
Contact Center Chief Named as Influential Businesswoman Working Solutions chief executive…
What’s Really the Best Way to Manage Retail Seasonality?
Retail and Consumer Services
White Paper: What’s really the best way to manage retail seasonality? For…
Steps to Ensure Business Continuity
Virtual Workforce Management
Steps to Ensure Business Continuity With today’s technology, mega-storms are predictable—hurricanes or…