Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Complex customer interactions require skilled agents, operational expertise, and the flexibility to adapt. Our inbound call center outsourcing solutions combine proven processes and AI-enabled technology with human expertise to resolve challenging issues efficiently and deliver better customer and business outcomes.
Handle complex needs with skilled, on-demand agents.
Complex customer needs require the right expertise, resources, technology, and flexibility. Our capabilities help clients resolve challenging interactions while maintaining the quality and responsiveness their customers expect.
Our on-demand agents bring expertise, judgment, and product knowledge to complex customer needs, delivering confident support and consistent service.
Provide reliable, around-the-clock support with flexible capacity that adapts to everyday demand, seasonal peaks, and unexpected surges.
Support diverse customer needs across multiple languages with knowledgeable agents who communicate clearly and help create more accessible customer experiences.
Skilled agents combine technical expertise with empathy to diagnose issues, resolve complex problems, and help customers move forward with confidence.
From acquisition and appointment setting to customer care and retention, our inbound and outbound support provides continuity across the customer journey.
100% of our clients met or exceeded their sales and service goals. Proves the value of partnering with us.
100% of our clients gave us a top-rated Net Promoter Score (NPS), validating the exceptional service we deliver.
88% of our clients realized significant cost savings by outsourcing their customer service to us. Demonstrates a strong return on investment.
For more than 30 years, Working Solutions has helped organizations deliver exceptional customer experience (CX) through a combination of AI-enabled technology, skilled agents, and proven operational expertise. Recognized as Contact Center of the Year by Customer Contact Week (CCW), we tailor every contact center outsourcing solution to our clients’ unique business goals. This provides them the flexibility, scalability, and performance needed to adapt as business demands evolve.
Quality is built into every aspect of our customer experience (CX) operations. Our skilled agents receive comprehensive education and training before supporting your customers. They participate in ongoing coaching, quality assurance (QA), and performance management throughout every engagement. Combined with continuous monitoring, feedback, and operational analytics, our quality program ensures every customer interaction consistently reflects your brand and delivers an exceptional customer experience.
Yes. Our outsourcing solutions for inbound call centers and contact centers are designed to scale quickly as demand changes. That’s true whether you’re managing seasonal peaks, rapid business growth, product launches, or unexpected service surges. Our on-demand workforce enables us to rapidly expand support while maintaining consistent service quality and customer experience (CX).
Getting started begins with a discovery consultation to understand your business objectives, customers, and customer experience (CX) goals. From there, we develop a customized solution, recruit and educate the right agents, and integrate our operations with yours. Our proven onboarding process ensures a seamless transition so you can begin delivering exceptional customer experience with confidence.
Let’s discuss how flexible, on-demand support can help you resolve challenging interactions, adapt to changing demand, and deliver better customer outcomes.