Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
We combine skilled agents, AI-enabled technology, and operational expertise to deliver flexible contact center outsourcing that helps clients improve performance, adapt to changing demand, and strengthen customer experiences.
Turn contact center expertise into results.
Effective outsourcing requires more than additional capacity. We bring the people, processes, and operational expertise to help clients launch quickly, adapt to changing needs, and improve contact center performance.
Launch quickly with proven implementation processes that accelerate onboarding, minimize disruption, and deliver value faster.
From recruiting and education to quality assurance and daily operations, we manage every stage of your contact center to drive consistent performance.
Every engagement is tailored to your business objectives, operational requirements, customer expectations, and performance goals.
Every contact center has different priorities. Our solutions combine operational expertise, skilled agents, and technology to help clients solve complex challenges, improve performance, and adapt to changing customer needs.
Combine artificial intelligence (AI) with skilled agents to improve efficiency, personalize support, and help customers get the answers they need faster.
Apply our contact center expertise to identify opportunities, solve operational challenges, and build solutions around customer experience and business goals.
Put complex customer interactions in the hands of skilled agents with the expertise, judgment, and empathy to resolve challenging needs effectively
Adapt quickly to seasonal peaks, unexpected surges, and changing demand with flexible, on-demand capacity when you need it.
100% of our clients met or exceeded their sales and service goals. Proves the value of parterning with us.
100% of our clients gave us a top-rated Net Promoter Score (NPS), validating the exceptional service we deliver.
88% of our clients realized significant cost savings by outsourcing their customer service to us. Demonstrates a strong return on investment.
Want to reduce your call center operational costs? Take the first step today with us. Our calculator can estimate reduced expenses by outsourcing customer service.
Use the slider to find your weekly call volume and see the potential savings.
Contact center outsourcing gives organizations the flexibility to quickly scale customer support, improve operational efficiency, and access an experienced network of skilled agents. With Working Solutions, you can deliver consistent, high-quality customer experience (CX) without the cost and complexity of recruiting, educating, and managing a large internal workforce.
In most cases, contact center outsourcing reduces overall operating costs by reducing overhead, improving efficiency, and minimizing the expenses associated with recruiting, education, and workforce turnover. With Working Solutions’ on-demand operating model, you pay only for productive time, giving you the flexibility to scale support as needed without the fixed costs of a traditional contact center.
Yes. Contact center outsourcing provides the flexibility to adapt quickly as business needs change, extend support when demand increases, and improve the customer experience (CX) through proven operational expertise. It also allows your internal teams to stay focused on strategic priorities while we manage day-to-day customer interactions.
Launch timelines vary based on the complexity of your contact center outsourcing program, but most engagements can be up and running in days or weeks, not months. Our proven recruiting, agent education, and operational processes enable rapid deployment while maintaining the quality and consistency your customers expect.
Contact center outsourcing benefits organizations with high customer interaction volumes or seasonal and unpredictable demand. Those industries include consumer services and retail, financial services, healthcare, travel and transportation, technology, utilities, and others. They rely on Working Solutions for scalable customer support, consultative services, rapid-response programs, and long-term operational support tailored to their unique business needs.
The right contact center outsourcing partner strengthens customer satisfaction by delivering responsive, personalized support through skilled agents, AI-enabled technology, and proven operational processes. Our commitment to quality and continuous improvement helps clients consistently deliver exceptional customer experience (CX).
Every Working Solutions program begins with a comprehensive onboarding process tailored to your brand, culture, policies, and customer expectations. Combined with ongoing education, quality assurance (QA), and performance monitoring, our approach ensures every customer interaction reflects your brand and delivers consistent customer experience (CX).
Absolutely. Our on-demand operating model is built for flexibility. That includes responding to seasonal demand, launching a new product, managing unexpected events, or supporting long-term growth. We can quickly scale your workforce up or down while maintaining service quality, operational performance, and an exceptional customer experience (CX).
Let’s explore how the right outsourcing approach can help you improve performance, adapt to changing demand, and deliver better customer experiences.