Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Financial services customers expect secure, responsive, and personalized support. We combine rigorous security and compliance standards with skilled agents, flexible support, and technology to help protect sensitive interactions and strengthen customer relationships.
Turn customer trust into lasting loyalty.
Financial services demand secure, knowledgeable support across complex customer needs. Our on-demand model combines flexible capacity with established security and compliance practices to maintain service quality across banking, insurance, investment, and other financial services.
Case in Point: A financial services client needed to launch an enrollment plan while maintaining existing sales and service without adding full-time staff.
Outcome: Working Solutions deployed hundreds of on-demand agents within 48 hours, reduced average call abandonment to below 5%, and supported a more than 1,000% increase in call volume after the client added a major retail account.
Financial services require customer operations built around security, compliance, and reliability. Our proven remote model combines secure technology, established safeguards, and business continuity planning to help protect customer interactions and maintain dependable service.
Secure Remote Operations
Working Solutions uses ThinScale’s remote worker technology to help protect sensitive customer interactions while enabling skilled agents to work securely across our distributed network.
Established Compliance Standards
Our security and compliance practices include regular audits, PCI DSS requirements, multi-factor authentication, and other safeguards designed to help protect sensitive customer information.
99.99% Uptime
Redundant systems, recovery planning, and regular testing help maintain reliable customer operations and support service continuity when disruptions occur.
Optimizing customer experiences increases the potential for growth, gains, and retains loyal customers, and promotes team productivity.
Research shows that facility-based call center agents work, at most, only about 40 minutes for every hour clocked and billed. Working or not, they’re in their seats, on the clock, with charges adding up.
Whether you’re contemplating outsourcing your customer service or improving your in-house operations, investing in CX is critical.
The financial industry like so many others is now turning to on-demand contact center service providers to meet its customer care needs.
Let’s explore how our secure, flexible approach can help you improve service, adapt to changing demand, and build lasting customer trust.Let’s explore how our secure, flexible approach can help you improve service, adapt to changing demand, and build lasting customer trust.
