Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
In financial services, several watchwords resonate: business resilience, operational excellence and customer experience (CX).
Challenging times require resolve and flexibility. Service operations, advanced by automation and limited by less staff, need to be optimized. Every experience, the first-and-last measure of success, has to be personalized.
Great financial services excel at all three—with CX as a priority with 90+%, according to Statista. Done well, clients and customers can take it to the bank.
Engaging customers reduces churn.
Whether it’s multinational investment, local REIT or consumer banking, financial services need secure infrastructure and savvy professionals to serve customers.
Beyond meeting all regulations and safety practices, leveraging the best solutions instills consumer confidence and grows the business.
The client’s challenge was threefold: 1) Launch an enrollment plan. 2) Maintain existing sales and service. 3) Do both without hiring more full-time staff.
Working Solutions supplied 100s of on-demand agents in 48 hours, trimmed average call-abandonment rates to less than 5%, and added a retail client, increasing company calls by more than 1,000%.
The pandemic forced businesses across all industries to go remote and reinvent. Service flexibility and security necessitated by the crisis became CX norms.
For Working Solutions, it’s business as usual. Its virtual, on-demand model of 27 years epitomizes what clients and their customers expect. Real-time, real-world sales and service. And we deliver them—safe and secure.
Like other respected business process outsourcers, Working Solutions uses ThinScale’s Remote Worker Technology to ensure customer interactions remain safe and secure.
For security, annual audits for Payment Card Industry Data Security Standard (PCI DSS) are done, plus measures such as passwordless multi-factor authentication (MFA).
For clients, we develop comprehensive recovery plans to deal with business risks, manmade and otherwise. All are thoroughly vetted and tested regularly.
Let our experts optimize your financial services CX.
Optimizing customer experiences increases the potential for growth, gains and retains loyal customers, and promotes team productivity.
Research shows that facility-based call center agents work, at most, only about 40 minutes for every hour clocked and billed. Working or not, they’re in their seats, on the clock—with charges adding up.
The global research firm identifies Working Solutions’ workforce-engagement processes as differentiators for service excellence.
