Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Working Solutions provides multichannel, virtual contact center support services. We deliver high-quality professionals to manage your preferred channels and also provide an all encompassing solution for your fluctuating sales and customer service needs.
This includes analytics, back office support, and advanced technology. Our on-demand solutions allow you to better engage, empathize, and delight your customers, wherever and whenever they interact with your brand.
Voice, text, email, chat, and social.
Consumers expect to reach you whenever and however they want. Can you respond from any device, from any channel? Ensuring an exceptional experience with each interaction, our workforce of on-demand agents scale up and down to fulfill your business needs—and customer demands—across all channels.
Our on-demand contact center experts offer professional customer service and support. Across the U.S. and Canada, agents pick up where automated self-service leaves off, personalizing care to revolve around consumers’ issues.
Every touchpoint has three goals: Please customers, promote your brand, and earn repeat business. We perform post-scale outreach to exceed customers’ expectations, track and apply their feedback, and turn prospective customers into brand advocates.
Omnichannel communications require full-service integration—across email, chat, video, and phone. By any and all means. No interruptions. We strive for fluidity with all customer engagements, whatever the device or channel.
The right metrics define operational excellence and a stronger bottom line. That’s why we work with clients to achieve their desired KPIs, such as improving first-call resolution by 24% or doubling net promoter scores to elevate customer satisfaction.
From customized, multichannel CX to on-demand BPO, our virtual contact center network and platform helps you sustain and grow during these critical times.
Our business growth solutions use proven methods for maximizing the impact of in-place communication channels while integrating a whole new playbook of sales and service strategies, all tailored to fit your specific business roadmap. Our features include:
Drive revenue with qualified sales experts upselling and cross-selling your products and services. Focus sales by targeting buyer types. Align customer engagements, according to consumer personas.
Capitalize on buying patterns and existing relationships with your customers. Explore opportunities to expand offerings through new service channels and markets. Maximize stickiness to garner greater consumer loyalty, mind share and wallet size.
Do your due diligence to determine valid sales leads. Ensure that prospective customers are well-vetted and ready to buy. Be sure your sales and service experts have the right skills to move the process along. Increase the success ratio of calls made to sales goals achieved.
Customize workforce solutions for product rollouts or healthcare enrollment. Scale on-demand resources to handle sales and service needs outside of normal workloads. Increase your bottom line with skilled customer care tied to your company’s changing business or seasonal demands.
Fewer dropped calls. Faster multichannel engagement. More satisfied customers. We make sure you hit the goals that matter to you with advanced data intelligence and analytics. You get the specific insights needed to improve each customer experience, driving satisfaction and loyalty and reducing churn. Through it all, we work to your standards, measuring success in productivity and outcomes and setting new goals to further your operational goals.
Customer churn can be costly. Analytics help you boost customer retention by giving you the tools to make the right follow-up engagement moves after the initial transaction. By offering a more customized, personalized experience, you give customers an excuse to stick around instead of checking out the competition.
The strategic use of analytics doesn’t just tell you what’s happening now, but offers new vistas and opportunities for growth in the years to come.
Each interaction with a customer generates data. Even the absence of contact is an insight that can be used to improve the customer experience. The more data you have, the better you can understand each customer’s likes, what they expect from you, what time of day or week they prefer to engage, and other valuable insights.
To get this info, you need the right software and engagement tools. But it doesn’t end there. It also takes real expertise to not only interpret this data, but also to apply it to your specific business in the most impactful ways, according to customer demands and your market objectives.
Are you up to date? Analytics are constantly evolving, remarkably in recent years. If your game plan is even a year old, it’s time for an update.
Tracking customer interactions and using that data to improve CX isn’t just a good idea but a business essential. Consumers may resist the undisclosed use of their data but they will share it voluntarily if it means getting a better, more personalized experience.
It’s just a matter of knowing what questions to ask, how to ask them — and then how to apply the results.
What are your options for opting them in? You’ll need to make sure you’re compliant with the California Privacy Rights Act (CPRA) and all data laws in the areas you operate, which often includes website functionality with specific legal verbiage. We’ll help ensure your portals acquire the necessary permissions as legally required and comply with industry-specific regulations like HIPAA.
Our back-office expertise scales to your business, streamlines operations and enables you to focus on what you do best.
The modern contact center is defined by its ability to communicate on a multichannel strategy—text, voice, email or social networks. You name it. Wherever customers congregate, they communicate. And if you’re not there, you’re probably missing out.
Navigating all these channels may seem like a logistical headache, but worry not. On top of communicating to your network, we handle all the back-office support necessary to ensure steadfast service and success.
From product warranties to health claims, your administrative details are in good hands. Qualify and process healthcare claims. Administer insurance protection services. Handle and renew product warranties.
Tired of the administrative burden of processes like order fulfillment? We can help with full delivery of your products or services. Accepting orders via multiple channels. Handling of all billing and service inquiries.
Uncommon attention to detail and quality control is our data entry standard. Using our own proprietary technology and highly-skilled professionals, we ensure your commonplace back-office tasks are performed with extraordinary accuracy.
Our specialists ensure accurate data entry and complete authorization from customer information, making certain that deadlines are met.
Looking for full back-end support or just a niche solution? Either way, you’re covered. With a customized plan to fulfill your operational needs. Services range from transcription to transaction processing. If it’s not your expertise, we’ll own it for you.
Healthcare and insurance can be a real pain. We excel at managing complex claims for both, simplifying care and coverage for policyholders.
Our experts qualify prospects and direct customers to insurance companies best suited to meet their individual needs.
We’re proud to work with Bright Pattern, a multichannel platform that ranks No. 2 among 100 products evaluated by Software Advice, a Gartner company. Quality-assured and omnichannel-ready, Bright Pattern helps ensure our versatility to measure up to whatever your business needs.
Are you leveraging the right technology to deliver the best possible service to your customers—the kind that ensures satisfaction and brand loyalty?
Is your IT scalable and versatile enough to meet sales spikes or weather-related disruptions without downtime or added cost?
Are you using multiple, dispersed data centers to ensure uptime during local disasters, outages or labor shortages?
Customer experience has never been more tech-based. From the hardware that powers and carries communications to the software that connects you with people on dozens of channels to the security that protects it all, your CX is only as good as the technology it’s built upon.
Ensure security against unexpected outages with a diversified technology approach.
When it comes to technology platforms and software, we have preferences, earned from decades of collective experience. But we also understand the necessity of adaptation—whatever system you currently use or prefer, we’ll work to integrate it into your new CX enterprise IT solutions.
With 25 years of experience, we can put together the most effective combination of infrastructure and security solutions to better protect you and your customers.
We live in the age of all-in-one communications—a multichannel world, where folks of all ages communicate on a constantly growing list of tech platforms that includes email, instant messenger and Zoom to Facebook, Twitter, Instagram and much more.
It isn’t enough to reach these customers. With our technology and expertise, you can also engage them based on their preferences and demographics. Our advanced analytics tools give you the data you need to get the most from every interaction and relationship.
From self-care tools and AI chatbots to a predictive and responsive routing system that makes sure customers who need live assistance get it ASAP, every channel is an interlocking piece of a much larger picture.
Designed to withstand conceivable threats to data security, our cloud-based network is available to secure your communications or IT infrastructure, online transactions and more.
From Payment Card Industry Data Security Standard (PCI) Level 1 certification for online payments to HIPAA compliance for healthcare and more, trust our experts to make sure you’re meeting your industry’s required safeguards and standards.