Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Retail and consumer expectations can change as quickly as demand. We help brands deliver responsive, personalized support across the customer journey, combining skilled agents, flexible capacity, and technology to resolve issues, strengthen loyalty, and improve business outcomes.
Stay responsive as customer expectations and demand change.
From initial purchase through ongoing service and loyalty, every interaction can shape the customer relationship. We provide flexible, responsive support that helps brands meet changing demand, resolve issues, drive sales, and strengthen loyalty.
Pet owners expect knowledgeable, responsive support from the brands they trust. We help pet care and pet tech companies deliver personalized, empathetic service that resolves customer needs, strengthens relationships, and builds lasting loyalty.
Connected vehicles require responsive support for everyday needs, urgent issues, and emergency situations. We help automotive brands assist drivers and passengers with knowledgeable service that resolves technical issues, supports connected technologies, and responds quickly when it matters most.
Digital learning requires responsive support for learners, families, and educators. We help education technology providers deliver knowledgeable, personalized service that resolves technical issues, supports engagement, and creates better learning experiences.
Product recalls can create immediate spikes in customer inquiries and concern. We help brands respond quickly with knowledgeable, empathetic support that answers questions, communicates critical information, and helps protect customer trust.
Case in Point: A consumer personal-product provider needed agent training and customer- services support. The previous outsourcer fell short. Enter Working Solutions: Onboarded 449 agents in a month. Achieved average voice goal of 198%.
Outcome: We onboarded 449 agents in one month and achieved an average of 198% of the client’s voice performance goal.
Strong customer service should deliver measurable business value. We use performance data and ongoing analysis to help clients improve customer satisfaction, service quality, operational efficiency, and other metrics that matter to their business.
Measure What Matters
Track client-specific KPIs across customer satisfaction, service quality, sales, and operational performance to keep teams focused on the outcomes that matter most.
Optimize Performance
Use performance data and ongoing analysis to identify opportunities, address gaps, and continuously improve customer interactions and operational results.
Stay Focused on What’s Next
Regular performance reviews keep our teams aligned with client priorities, changing customer expectations, and evolving business goals.
A global financial protection servicer prepared to launch a major enrollment and marketing plan. The company not only wanted to add new business, but also maximize sales and increase loyalty among current customers.
Many businesses now find themselves thriving in a time of increased demand, but struggling to adapt to the new virtual marketplace. For those companies, here are 7 lessons for adapting to online selling.
A user-friendly customer experience results in higher customer satisfaction, and offering excellent customer service gives you a competitive advantage. Sixty percent of customers stop doing business with a brand after one poor service experience.
Customer service demand rarely grows evenly. Peak seasons, enrollment periods, promotions and unexpected spikes can strain even well-run contact center operations.
Let’s explore how flexible, responsive support can help you meet changing demand, strengthen customer relationships, and drive better business outcomes.
