Retail and Consumer Services

Serving Customers In Real Time?
If Not, They’ll Be Real Gone.

During the pandemic, successful retailers reinvented themselves. They offered consumers convenient commerce, digital and curbside. Today, they face another Houdini moment as inflation cuts purchasing power and profit margins.

In its 2023 industry outlook, Deloitte states “the keyword among retailers is resiliency.” Virtual or in store, best-practice retailers pivot to serve customers. That requires fluid logistics, responsive IT, steady supply chains, well-run inventory and prompt fulfillment.

From purchase to package to person—all delivered with responsive, reliable service.

Enabling clients to reinvent in place to keep pace.

On-Demand Scalable Solutions

Serving Customers Well Matters Most. Putting a Premium on Quality CX.

Numbers tell the story: According to a recent PwC survey, 75% of U.S. shoppers cite “customer experience (CX) as an important factor in their purchasing decisions.”

And more than 40% will pay for “greater convenience” and “a friendly, welcoming experience.” The survey confirms what the best retailers already know: Consumers value quality sales and service.

To that end, Working Solutions ensures effective, flexible solutions—be they technical support, warranty fulfillment or rewards redemption.

Customer Care

Great interactions build brand and win over consumers. Turn praise into profits with bankable CX.

24/7/365 CX experts
Concierge services
Expert technical support
Fast issue resolution
Omnichannel presence
Refunds/exchanges
Self-support tools

Sales and Service

Superior CX should always be celebrated. Service excellence earns the business year-round.

Acquisition/retention campaigns
Expert upselling
Online/phone sales
Seasonal/promo events
Warranty fulfillment
Service-to-sales

Loyalty Programs

Consumers expect reliable, responsive service. So whatever the sale, sustain it with quality CX.

Engagement campaigns
Follow-up messaging
Loyalty/rewards program management
Points/rewards redemption
Satisfaction/pulse surveys

Pet Care and Pet Tech – Providing Howlin’ Great Service

For the pet industry, we deliver efficient, empathetic solutions that elevate customer experiences (CX) every day. From pet care to pet tech, our expertise ensures excellent service. Like we say in CX: “Be the provider your dog thinks you are.”

Pamper your pets more with us →

Connected Cars – Delivering Smooth-Ridin’ CX

Drivers and passengers desire customized, catered experiences in their connected cars. The preferred way to travel. To please and perform, Working Solutions ensures smooth-ridin’ customer service. Get from here to there—fast and sure.

Enjoy the journey with our expertise →

Educational Tech – Ensuring Enlightened Experiences

Pandemic-driven, digital adoption in education remains strong today. Personalized learning continues to gain ground for students young and old. As an expert in virtual education, we help clients achieve enlightened CX for their customers.

Product Recalls – Addressing Consumer Concerns

Seems not a day goes by without a product recall. From auto parts to baby food, they’re the one constant in an ever-changing world. No matter the product or problem, our agents know how to ease consumer concerns and resolve customer issues.

Featured Solutions Expert Upselling

Retailers sell complementary products. Workout bikes, cycling shoes and equipment mats, for instance. A customer buying one thing might need another.

By one account, it’s estimated upselling or cross-selling can boost retail revenue 40% or more. To do so, takes an expert who knows the goods.

Ensuring the Right Product at the Right Price

Our professional agents often are customers of the offerings they represent. As CX experts, their firsthand insight lends credibility to what they sell and service.

Talk With Sales

What Our Clients Say

The last few waves of agents are the best quality I have seen in a very, very long time. I am impressed with the performance and agent selection.

– VP of Operations | Workout-equipment retailer

I think the number one thing, from my perspective, was how seriously and how dedicated they were to the education process of their customer service agents.

– Director of Contact Center Operations | Leader in personalized products

I was impressed by the rigorous training and onboarding and passing off to the operations team. It made me feel very secure that the people who would interact with my customers were well prepared.

– Director of Customer Care | Leader in personalized products

Exceeding Client Expectations

A consumer personal-product provider needed agent training and customer- services support. The previous outsourcer fell short. Enter Working Solutions: Onboarded 449 agents in month. Achieved average voice goal of 198%.

Download Success Story →

Measuring CX Performance

For retailers, service excellence is a smart investment when properly managed and measured. It’s also a sound business practice, just like e-commerce logistics, data security and financial risk management.

One Working Solutions partner, Genesys, cites net promoter score (NPS) and customer satisfaction (CSAT) as solid CX performance metrics. To them, we like to add the WooHoo Factor or WHF, our distinct gauge of client success. And that entails doing whatever it takes for superior sales and service.

On-Demand Results

Surpass 90%

Every business has immediate needs and a long game. Our professional agents perform to both, especially delivering on-demand, quick-turn solutions.

Listing Performance

Invest 100%

For the long game, we use business analytics to assess a client’s ongoing CX operations, investing in shared success for the future.

Woo-Hoo! Factor:

Excel 100%

At times, clients ask a lot. We embrace requests with enthusiasm to ensure results. On their terms. Been woo-hooing with them for 27 years.

Invest in CX. Profit from the experience. Talk with an expert.

Related Retail and Ecommerce Resources

Read our blogs →

Success Story

Retaining Business and Maximizing Sales

A global financial protection servicer prepared to launch a major enrollment and marketing plan. The company not only wanted to add new business, but also maximize sales and increase loyalty among current customers.

E-commerce CX

New Lessons for Online Selling in a Time of Virtual Commerce

Many businesses now find themselves thriving in a time of increased demand, but struggling to adapt to the new virtual marketplace. For those companies, here are 7 lessons for adapting to online selling.

Sales and Growth

Why Sales and Customer Service is the Ultimate Partnership for Fiscal Success

A user-friendly customer experience results in higher customer satisfaction, and offering excellent customer service gives you a competitive advantage. Sixty percent of customers stop doing business with a brand after one poor service experience.