Here are just a few of the clients that we’ve served in the past 26 years.
It’s a New World of Ecommerce. Is Your Business Ready?
Even before COVID-19, online buying was surging in popularity, with more than $600 billion in sales in 2019. Shoppers expect a smooth, secure and intuitive ecommerce experience—and you’ve got seconds to deliver it before they move on.
It’s time to optimize your online selling. With decades of experience supporting top-tier retailers, we know how to build a digital customer experience (CX) that boosts satisfaction and keeps your revenue growing.
In an online marketplace where location increasingly doesn’t matter, the virtual, on-demand contact center is the most effective and cost-efficient way to provide premium customer service.
Better service
Virtual professionals work in customer care because they’re passionate about it. They offer the empathy, know-how and relationship-building that’s key to customer satisfaction.
<strong>Lower overhead</strong>
Virtual customer care comes at a much lower investment than brick-and-mortar call centers, as well as in-house agents—and vastly outperforms those traditional models, too.
Wider footprint
wGet expert engagement across all communications channels, including ecommerce, Instagram, automated chatbots, self-service tools, email messaging and many others.
Instant scalability
Even during normal times, unexpected surges in demand or other events can leave you scrambling. Virtual teams can instantly scale up and down to ensure seamless service at all times.
Relationship-building
How do you win a customer’s trust when attention spans are shorter than ever? Targeted engagement campaigns keep buyers interested and help boost word-of-mouth.
Personalized care
Customers want messaging that speaks directly to them. Leverage our advanced analytical tools to customize their experiences and maximize your marketing return on investment.
With the holiday season approaching, a major retailer needed to expand online and phone support. But in New York City, local specialists were hard to find and prohibitively expensive. Our virtual, on-demand model delivered a team of specialized agents just in time for the holiday rush.
