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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Retail and Consumer Services

Serving Customers In Real Time?
If Not, They’ll Be Real Gone.

During the pandemic, successful retailers reinvented themselves. They offered consumers convenient commerce, digital and curbside. Today, they face another Houdini moment as inflation cuts purchasing power and profit margins.

In its 2023 industry outlook, Deloitte states “the keyword among retailers is resiliency.” Virtual or in store, best-practice retailers pivot to serve customers. That requires fluid logistics, responsive IT, steady supply chains, well-run inventory and prompt fulfillment.

From purchase to package to person—all delivered with responsive, reliable service.

Enabling clients to reinvent in place to keep pace.

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On-Demand Scalable Solutions

Serving Customers Well Matters Most. Putting a Premium on Quality CX.

Numbers tell the story: According to a recent PwC survey, 75% of U.S. shoppers cite “customer experience (CX) as an important factor in their purchasing decisions.”

And more than 40% will pay for “greater convenience” and “a friendly, welcoming experience.” The survey confirms what the best retailers already know: Consumers value quality sales and service.

To that end, Working Solutions ensures effective, flexible solutions—be they technical support, warranty fulfillment or rewards redemption.

Customer Care

Great interactions build brand and win over consumers. Turn praise into profits with bankable CX.

  • 24/7/365 CX experts
  • Concierge services
  • Expert technical support
  • Fast issue resolution
  • Omnichannel presence
  • Refunds/exchanges
  • Self-support tools

Sales and Service

Superior CX should always be celebrated. Service excellence earns the business year-round.

  • Acquisition/retention campaigns
  • Expert upselling
  • Online/phone sales
  • Seasonal/promo events
  • Warranty fulfillment
  • Service-to-sales

Loyalty Programs

Consumers expect reliable, responsive service. So whatever the sale, sustain it with quality CX.

  • Engagement campaigns
  • Follow-up messaging
  • Loyalty/rewards program management
  • Points/rewards redemption
  • Satisfaction/pulse surveys
Featured Solutions Expert Upselling

Retailers sell complementary products. Workout bikes, cycling shoes and equipment mats, for instance. A customer buying one thing might need another.

By one account, it’s estimated upselling or cross-selling can boost retail revenue 40% or more. To do so, takes an expert who knows the goods.

Ensuring the Right Product at the Right Price

Our professional agents often are customers of the offerings they represent. As CX experts, their firsthand insight lends credibility to what they sell and service.

Talk With Sales

What Our Clients Say

The last few waves of agents are the best quality I have seen in a very, very long time.  I am impressed with the performance and agent selection.

– VP of Operations | Workout-equipment retailer

I think the number one thing, from my perspective, was how seriously and how dedicated they were to the education process of their customer service agents.

– Director of Contact Center Operations | Leader in personalized products

I was impressed by the rigorous training and onboarding and passing off to the operations team. It made me feel very secure that the people who would interact with my customers were well prepared.

– Director of Customer Care | Leader in personalized products

Exceeding Client Expectations

A consumer personal-product provider needed agent training and customer- services support. The previous outsourcer fell short. Enter Working Solutions: Onboarded 449 agents in month. Achieved average voice goal of 198%.

Download Success Story

Measuring CX Performance

For retailers, service excellence is a smart investment when properly managed and measured. It’s also a sound business practice, just like e-commerce logistics, data security and financial risk management.

One Working Solutions partner, Genesys, cites net promoter score (NPS) and customer satisfaction (CSAT) as solid CX performance metrics. To them, we like to add the WooHoo Factor or WHF, our distinct gauge of client success. And that entails doing whatever it takes for superior sales and service.

On-Demand Results

Surpass 90%

Every business has immediate needs and a long game. Our professional agents perform to both, especially delivering on-demand, quick-turn solutions.

Listing Performance

Invest 100%

For the long game, we use business analytics to assess a client’s ongoing CX operations, investing in shared success for the future.

Woo-Hoo! Factor:

Excel 100%

At times, clients ask a lot. We embrace requests with enthusiasm to ensure results. On their terms. Been woo-hooing with them for 27 years.

Invest in CX. Profit from the experience. Talk with an expert.

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Related Retail and Ecommerce Resources

Read our blogs
Success Story

Retaining Business and Maximizing Sales

A global financial protection servicer prepared to launch a major enrollment and marketing plan. The company not only wanted to add new business, but also maximize sales and increase loyalty among current customers.

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E-commerce CX

New Lessons for Online Selling in a Time of Virtual Commerce

Many businesses now find themselves thriving in a time of increased demand, but struggling to adapt to the new virtual marketplace. For those companies, here are 7 lessons for adapting to online selling.

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Sales and Growth

Why Sales and Customer Service is the Ultimate Partnership for Fiscal Success

A user-friendly customer experience results in higher customer satisfaction, and offering excellent customer service gives you a competitive advantage. Sixty percent of customers stop doing business with a brand after one poor service experience.

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