Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Case in Point: A major energy company underestimated demand by 20% and needed to quickly expand its workforce while achieving a 92% productivity target.
Outcome: Working Solutions helped recover nearly 90% of the unexpected demand while meeting the productivity goal and delivering a customer satisfaction rate of at least 80%.
Storms that were once unprecedented are now common. Their severity requires dependable CX operations that can endure any event—before, during and after.
The Working Solutions intelligent agent model anticipates and operates outside of harm’s way. It has ever-ready resources in place—with many more in reserve.
We use full-time equivalents (FTEs) to serve clients. This enables us to stagger shifts and scale the right number of agents to handle fluctuating service volumes.
Our on-demand, remote workforce spans the U.S. and Canada. A network of 150,000+ professional agents stand ready for routine work and out-of-the-ordinary demands.
Business preparedness makes certain CX operations stay up and running, whatever occurs. All systems are backed up, vetted and tested regularly for 24/7 customer service.
Research shows that facility-based call center agents work, at most, only about 40 minutes for every hour clocked and billed. Working or not, they’re in their seats, on the clock—with charges adding up.
Deregulation plays a large part in the need to alter how energy and utility companies handle customer service. And customer retention is a critical metric.
Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.
Power lines go down. Water freezes in the pipes. But what customers remember, long after service is restored, is how they were treated when they needed help most.
Let’s explore how our flexible, on-demand model can help you adapt to changing demand, maintain service continuity, and deliver reliable support when customers need it most.
