Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
A recent survey tells the tale. McKinsey & Company reports 90% of healthcare provider leaders and 100% of marketing officers cite consumerism as a top priority.
For good reason. The pandemic pushed open the door far and wide for great, virtual customer service. And it’s staying open.
With more solutions online, the quality of customer experiences (CX) and delivery of patient care come together. Plan to deliver them nonstop. That’s what patients expect.
Best-practice healthcare and customer service require empathy.
Our professional service agents provide premium CX. They are well-versed in all aspects of healthcare business process outsourcing (BPO).
On-demand customer care improves patient satisfaction at every touchpoint—from claims inquiries to benefits coverage to risk assessments.
The client’s existing CX operations maxed out. Building a new facility and hiring in-house agents were not options. Working Solutions stepped in, educating 150 bilingual nurses in a few weeks as on-demand agents to enroll patients in a Medicaid discount-drug program.
The front door to any business is industry knowledge. Over 27 years, Working Solutions has served clients such as BioTelemetry, McKesson and Pfizer.
For each, we created a CX workforce in its own image. Clients solutions include optimizing workflow, reducing costs and maximizing growth. And more.
Achieve cross-channel orchestration, combining self-service and person-to-person care that integrate into your existing network.
Automate basic tasks and routine inquiries, streamlining your use of agents and reducing the expense of customer churn.
Improve enrollment rates with seasoned agents who know how to elevate customer relationships that earn repeat business.
Elevate customer care. We know how.
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition from retail walk-in clinics. They all affect CX.
For service variations that defy forecasting or for other unpredictable fluctuations, the Working Solutions model is exceptionally versatile. Our 2:1 or 3:1 ratio of agents-to-full-time equivalents (FTEs) means there is always a base of available, skilled agents on standby.
The company expands its industry expertise and business prowess with the addition of Ben Trowbridge, an award-winning CEO and cybersecurity expert, and Emilie Ray, a healthcare executive, to its board of directors.
