Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Deliver high-touch, high-volume member support with the flexibility to adapt capacity based on changing demand while maintaining quality and empathy throughout peak enrollment periods.
Open enrollment and benefits cycles create intense, often unpredictable demand. Staffing gaps and missed interactions can quickly affect member satisfaction, retention, and service performance.
We help health plans and payers, benefits administrators, and member services teams adapt quickly with flexible, knowledgeable, and empathetic support designed for:
Complex benefits and eligibility inquiries
Concierge-level member guidance and navigation
Seasonal ramping and rapid staffing adjustments
Consistent quality and service-level performance at peak volume
Our flexible workforce model aligns staffing with changing demand in 15-minute intervals, helping clients respond quickly to volume shifts while maintaining service levels and performance during peak periods.
Additional agent hours delivered during open enrollment to meet higher-than-forecast demand.
CSAT achieved during peak enrollment periods.
Health and wellness consumers are increasingly proactive, informed, and engaged in their well-being. We help brands meet those expectations with knowledgeable, personalized support that strengthens engagement, builds trust, and creates better customer experiences.
Find out How an Exercise Tech Leader Scaled Customer Support →
Hospitals balance two critical priorities: delivering exceptional patient experiences and managing efficient revenue cycles. We provide knowledgeable, empathetic support across care coordination, intake, billing, and other patient needs to help improve satisfaction and operational performance.
Pharmaceutical programs require knowledgeable, compassionate support across complex patient and caregiver needs. We help brands deliver reliable service that builds trust, supports medication adherence, and helps patients and caregivers feel informed and supported.
Senior care decisions can be complex and deeply personal. We provide knowledgeable, compassionate support that helps families navigate options, find the information they need, and move forward with greater confidence.
Case in Point: A healthcare client had reached capacity, while building a new facility and adding in-house staff were not viable options. The client needed bilingual support quickly for a Medicaid discount-drug program.
Outcome: We recruited and educated 150 bilingual nurses within weeks, deploying them as on-demand agents to help enroll patients and rapidly expand the client’s support capacity.
Decades of healthcare experience inform how we help clients improve complex customer operations with knowledgeable agents, flexible support, and proven processes. Our expertise helps streamline workflows, reduce costs, and drive better business outcomes.
35-40% Average Improvement
Integrate self-service and skilled agent support across channels to streamline workflows and improve operational efficiency.
25% Average Cost Reduction
Automate routine interactions and deploy skilled agents where they add the most value to improve efficiency and reduce operating costs.
30% Higher Enrollment
Use knowledgeable agents to guide customers through enrollment, strengthen engagement, and help convert more opportunities.
Working Solutions provides end-to-end healthcare business process outsourcing (healthcare BPO) and healthcare contact center solutions for providers, payers, and healthcare organizations. Our services include patient scheduling, claims and billing support, benefits verification, prescription assistance, member and patient support, and open enrollment. Customer service is tailored to the unique needs of the healthcare industry.
Protecting patient information is fundamental to everything we do. Our skilled agents are trained to securely manage protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and industry best practices. We maintain rigorous security protocols, ongoing compliance training, regular audits, and strict data protection measures to safeguard patient privacy and sensitive healthcare information.
Yes. Healthcare business process outsourcing (healthcare BPO) helps organizations improve response times, increase operational efficiency, and deliver more personalized patient support. By combining AI-enabled technology with skilled agents, Working Solutions helps healthcare organizations create more compassionate patient experiences, improving patient satisfaction, loyalty, and overall care outcomes.
Healthcare business process outsourcing (BPO) reduces operating costs by providing an on-demand workforce that scales with patient demand while improving operational efficiency. This flexible model helps providers and payers reduce overhead, minimize idle time, optimize staffing, and better manage costs during seasonal peaks, enrollment periods, and unexpected surges in demand.
Our healthcare customer experience (CX) solutions support a wide range of organizations. They include hospitals, health systems, physician groups, clinics, senior living and long-term care providers, pharmaceutical companies, health plans, insurance providers, and health and wellness organizations. Every solution is tailored to the unique operational and customer experience needs of each organization.
Our on-demand operating model enables us to rapidly deploy experienced Health Insurance Portability and Accountability Act (HIPAA) compliant agents in days, not weeks. This ensures fast support for new programs and rapid response to increased demand. We ensure operational continuity while delivering exceptional patient and member experiences whether you’re preparing for open enrollment, launching a new initiative, or managing unexpected patient volume.
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition from retail walk-in clinics. They all affect CX.
For health plans, benefits administrators, and federal programs, open enrollment is no longer a routine task, it’s a high-stakes CX event. Why Open Enrollment Is Riskier Than You Think.
As client service professionals, we know creating a successful customer journey is imperative to achieving positive business outcomes, yet in a constantly changing world, it’s challenging.
Most healthcare organizations still think of the contact center as a support function. Relegated to back-office work vs. building valued customer relationships. In reality, it has become part of the infrastructure for compliance…
Let’s explore how knowledgeable, empathetic support can help you improve patient and member experiences, adapt to changing demand, and achieve better operational outcomes.
