Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Too often, customer service is seen as an expense. A cost to be cut—and not an asset for growth. Fact is, prudent investments to improve customer experiences (CX) can up sales and open revenue opportunities. Smart organizations know how to capitalize on them.
Make your customer experiences more profitable.
Service excellence paves the way for sales, whether it’s generating qualified leads from new customers or leveraging current relationships to broaden business. We use in-place communications channels to customize sales strategies for clients and maximize results.
Want to improve customer experiences and boost revenue? That’s a one-two combination of pleasing personas and profiting the business. It’s what we call holistic sales and service.
For example: A Fortune 100 retailer needed on-demand agents to meet digital, seasonal demand. A virtual sales team joined the in-house staff to contain overhead and improve CX. Outcome: First-call resolutions went up 30%. Average order value increased 300%.
Looking to acquire new customers and increase conversion rates? And need do it fast? Our agents are quick learners, can pique customer interest and build enduring relationships.
Case in point: A workforce ramp-up was needed for a year-end marketing push. Deployed 200 industry experts, most with five to eight years of experience. Did it with 30% less prep time. Benefit: Cut customer churn, a revenue killer, in the first 90 days post-sale.
Need a ready CX workforce for product rollouts or enrollments? Scale for every event and sales cycle to increase the bottom line—and expand your business opportunities.
Situation: Financial client launched enrollment to add business and boost sales with customers. In two days, responded with 100s of agents to handle 1,000% increase in calls. Results: Maintained existing service, sales. Increased revenue. Added a new client.
Every agent on every client program sells. Either directly or indirectly. Through inbound or outbound sales or service interactions with customers. All engagements, big and small, contribute to the success of the brands they represent.
Because of that, Working Solutions invests in agents for the long term—from recruiting for select skills to educating them in the business to ensuring excellent operations. This end-to-end investment creates a resilient CX workforce to sustains sales and service quality.
Our virtual business model delivers services that cost about a fourth less than regular, call-center operations. This is because clients are only billed for productive time, clocked down to the minute. Traditional providers with employee agents charge clients for their idle time, overtime and breaks.
We handle the same volume as call centers with about 20%-25% fewer agents as a result. In addition, no company with an employee CX model can flex up and down as fast and efficiently as we can with an on-demand workforce. Learn more about our secrets to customer service ROI.
When it comes to sales and customer-service operations, one of the most significant decisions businesses face is whether to keep them in-house or outsource. Each approach has its own set of benefits and costs. Understanding the differences can help you make a more-informed choice for your organization.
Just consider:
Expenses for internal CX operations entail facility costs, full-time staff and associated labor costs, and ongoing investments in technology and infrastructure. All big-ticket expenses.
Being on-demand, outsourced CX normally offers better productivity, with work billed for the actual time serving customers—not in-house butts in seats. This model can streamline internal operations. For example, cost per agent generally is lower than staff due to the outsourcing’s economies of scale and operational efficiencies.