Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Every customer interaction is an opportunity to strengthen relationships, generate qualified leads, increase sales, and grow revenue. Our sales support solutions help organizations maximize those opportunities through skilled agents and proven sales strategies.
Make your customer experiences more profitable.
Service excellence paves the way for sales, whether it’s generating qualified leads from new customers or leveraging current relationships to broaden business. We use in-place communications channels to customize sales strategies for clients and maximize results.
Every customer interaction is an opportunity to strengthen relationships, generate qualified leads, increase sales, and grow revenue. Our sales support solutions help organizations maximize those opportunities through skilled agents and proven sales strategies.
Case in Point: A Fortune 100 retailer needed on-demand agents to meet digital, seasonal demand. A virtual sales team joined the in-house staff to contain overhead and improve CX.
Outcome: First-call resolutions went up 30%. Average order value increased 300%.
Our skilled agents engage prospects, qualify opportunities, and build lasting customer relationships that improve conversion rates, increase retention, and support long-term revenue growth.
Case in Point: A workforce ramp-up was needed for a year-end marketing push. Deployed 200 industry experts, most with five to eight years of experience. Did it with 30% less prep time.
Outcome: Cut customer churn in the first 90 days post-sale.
Rapidly expand your sales capacity for product launches, enrollment periods, seasonal demand, and other high-volume initiatives while maintaining consistent service quality and customer satisfaction.
Case in Point: Financial client launched enrollment to add business and boost sales with customers. In two days, responded with 100s of agents to handle 1,000% increase in calls.
Outcome: Maintained service levels, increased revenue, and added a new client.
Every customer interaction is an opportunity to strengthen relationships, support sales, and grow revenue. That’s why Working Solutions invests in recruiting, education, and continuous development, creating skilled agents who consistently deliver better business outcomes.
The return on investment (ROI) from sales support outsourcing and customer service outsourcing depends on your business objectives. Organizations often realize measurable savings through improved operational efficiency, greater workforce flexibility, and lower operating costs.
The Working Solutions on-demand model bills only for productive time, eliminating many of the fixed costs associated with traditional contact centers. Those expenses include agent idle time, overtime, and excess staffing. The result is a more efficient operation that improves both financial performance and customer experience (CX).
Choosing between in-house customer experience (CX) operations and contact center outsourcing depends on your business goals, customer expectations, operational complexity, and growth plans. Both approaches offer key advantages, but understanding the total cost of ownership and operational impact is key to making the right decision.
In-house customer support typically requires ongoing investments in facilities, technology, recruiting, employee compensation, training, and management, along with the infrastructure needed to support daily operations.
By comparison, contact center outsourcing provides an on-demand operating model that improves flexibility, scalability, and productivity. With Working Solutions, clients pay only for productive time, which reduces operating costs. They benefit from proven operational expertise, AI-enabled technology, and a network of skilled agents. The result is a more agile customer support operation that can adapt quickly as business needs evolve.