Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Customer trust depends on protecting every interaction. Our secure technology, rigorous processes, and thoroughly vetted agents help safeguard customer information and your brand, backed by SOC 2, PCI-DSS, GDPR, and HIPAA compliance.
Protect your customers and your brand.
Our secure, cloud-based infrastructure, rigorous operational controls, and industry certifications help protect sensitive data, reduce risk, and support evolving compliance requirements.
Adhering to the Health Insurance Portability and Accountability Act (HIPAA) to safeguard patient information.
Following the General Data Protection Regulation (GDPR) to protect customers’ privacy and security.
Being Payment Card Industry Data Security Standard (PCI DSS) Level 1 certified to secure financial transactions.
Performing annually a System and Organization Controls 2 (SOC 2) audit to reduce the risk of security breaches.
We integrate AI-enabled technology into existing operations, from real-time agent assistance and conversation insights to workflow automation, improving efficiency and empowering agents while helping you modernize at a pace that aligns with your systems, business, and goals.
Our enterprise-grade infrastructure, redundant systems, and disaster recovery capabilities help protect customer interactions while delivering 99.99% uptime and dependable business continuity.
We integrate with the systems, platforms, and applications you already use, simplifying implementation without disrupting existing operations. From securely connecting remote agents with ThinScale to optimizing performance with CallFinder, we adapt to your technology ecosystem and business needs.
Pindrop reports AI-enabled operations can reduce fraud losses by up to 50%.
IBM reports AI-enabled contact centers improve issue resolution by more than 30%.
IBM reports AI can increase fraud detection accuracy by up to 70%.
Protecting customer data and maintaining a secure, virtual contact center environment are fundamental to our operations. Working Solutions partners with endpoint security provider ThinScale to help safeguard every customer interaction and support a secure and protected remote workforce. Our skilled agents receive comprehensive education on security, ethics, compliance, and data protection, supported by strict confidentiality agreements, clean-desk policies, background checks, and ongoing security protocols.
Our contact-center infrastructure is designed with security, reliability, and business continuity in mind. We provide secure, omnichannel customer support through applications hosted in hardened environments with built-in disaster recovery, redundancy, and failover capabilities.
Our layered security approach includes enterprise firewalls, redundant backup systems, intrusion detection, and passwordless, Multi-Factor Authentication (MFA) to help protect against cyber threats and unauthorized access. These safeguards ensure uninterrupted, customer experience (CX) operations.
Working Solutions follows rigorous data security and data privacy standards to protect customer information throughout every interaction. Our security program includes SOC2 compliance, Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliance for payment processing, and Health Insurance Portability and Accountability Act (HIPAA) compliance for healthcare programs. We also do encryption of data in transit, continuous monitoring, and documented, auditable security policies and procedures. Together, these safeguards help protect sensitive information, maintain regulatory compliance, and give clients confidence that their customer data is secure.