Travel and Hospitality

Our Travel and Hospitality Partnerships

Here are just a few of the clients that we’ve served in the past 24 years.

Global Travel is at a Crossroads

In just the past few years, climate change, political unrest and the spread of new diseases have upended travel plans and cost travel companies billions.

There’s no way to fully predict or prevent these events, but their effects can be mitigated with expert customer care. Driven by empathy and our love of the travel industry, we understand what it’s like on the ground in a variety of global destinations and provide the support the customers need.

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Scalable Travel and Hospitality BPO Solutions

Customer Care
  • Customer Service and Support
  • 24/7/365 Access to Expert Travel Agents
  • Schedule Changes and Refunds
  • Concierge Services
Sales and Services
  • Airline Reservation and Booking Management
  • Client’s and Third-party Billing
  • Cruise Ship Ticketing and Reservation
  • Hotel and Timeshare Booking
  • Refund Process
  • Follow-up Messaging
  • Loyalty and Reward Programs
  • Miles/Points Redemption
  • Satisfaction Surveys

Where Travel Expertise Meets Omnichannel Customer Experience

From navigating emergencies to maximizing every upselling opportunity, our virtual travel and hospitality experts deliver more than just amazing customer care. It’s all part of a customizable travel BPO solution that’s scored big results for some of the industry’s top names.

Our scalable, flexible BPO travel solutions go across all channels. Talent pool in U.S. and Canada, providing support 24/7/365, built-in flex of 200%, 30 different languages and platform agnostic we strive on providing our clients the best experience across all channels.

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Success Story: Flexible Support for Less

From Steady-state to Fast-flex to Disaster Recovery Plan

We helped a global travel company with 70,000+ properties handle rapidly increasing volume without adding overhead — and, in the process, improved quality of service, increased peak-hour sales and optimized call-to-agent ratios.

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