Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Travel and hospitality customers expect responsive, personalized service at every stage of their journey. From everyday travel to luxury experiences, we provide knowledgeable, empathetic support that resolves needs quickly, strengthens loyalty, and encourages repeat business.
Be there whenever travelers need you.
From airlines and cruise lines to hotels, luxury travel, and senior travel, customer needs can change quickly. We provide flexible, knowledgeable support that helps travel and hospitality brands respond in real time while delivering personalized service at every touchpoint.
Luxury and senior travelers often require a higher level of personalized support. From complex itineraries and booking changes to accessibility needs and unexpected disruptions, our skilled agents combine technology, expertise, and empathy to deliver attentive service at every interaction.
Seasonal peaks, disruptions, and changing traveler needs can quickly alter service demand. Our onshore agents provide flexible capacity, additional languages, and specialized support to help brands respond quickly while maintaining service quality.
Luxury travelers and senior guests expect service tailored to their individual needs. Our agents combine technology with human understanding to provide attentive support, accommodate accessibility needs, and represent your brand consistently across channels.
Strong travel support requires more than great service. We help clients improve operational performance, customer satisfaction, and responsiveness through experienced teams and flexible support designed around their business needs.
Case in Point: A leading travel technology company needed reliable customer support during a period of significant growth and transition
Outcome: We managed more than 14,000 calls quarterly while maintaining consistent service levels, improved resolution speed and call-handling efficiency by 21%, and achieved a 14% conversion rate through effective coaching and disciplined sales execution.
Exceptional service starts with the right people and continues through ongoing education, coaching, and performance management. We invest in experienced agents and immerse them in each client’s brand to deliver knowledgeable, personalized service and consistently strong results.
Less Than 15% Selected
We carefully select experienced agents with the skills, empathy, and professionalism required to represent travel and hospitality brands.
$100K+ Invested
We invest in ongoing education, quality assurance, and personalized coaching to strengthen agent performance and deliver consistently strong customer experiences.
92% Average CSAT
Our focus on agent quality, education, and continuous improvement helps deliver consistently high customer satisfaction for the travel programs we support.
Our agents provide superior service that reflects your brand—from booking to post-stay follow-up. We train specialists in VIP care, confidentiality and multichannel responsiveness to ensure every guest feels valued.
Senior travelers value patience and clarity. Our agents are well-versed in the best practices for compassionate communication and accessibility. This reduces frustration and builds lasting loyalty, whatever the channel— phone, chat or email.
Yes. Our flexible, on-demand workforce scales up or down as needed—maintaining service levels through peak seasons or unexpected events. All done without sacrificing quality.
Absolutely. Our travel CX teams assist with reservations, upsells, loyalty programs and pre-trip guidance—all while protecting brand integrity and compliance.
We follow strict Payment Card Industry (PCI)and General Data Protection Regulation (GDPR) guidelines, use secure Customer relationship management (CRM) systems and train every agent on data-protection protocols. This makes sure each traveler’s information remains confidential and compliant.
Most travel CX programs deploy within 30 to 45 days after discovery. Our onboarding process includes calibrated training, system integration and live support monitoring to ensure a smooth start.
Today’s travel landscape looks very different, especially for luxury and senior travelers.
The holiday travel season always brings a whole set of headaches for weary and frustrated travelers. That’s where…
A travel agency’s business growth and customer satisfaction depend on quality customer…
Improving the customer experience is essential for any company—not just for its…
Let’s explore how knowledgeable, empathetic support can help you respond to traveler needs, deliver exceptional service, and build lasting customer loyalty.
