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Executive Insight: Working Virtually for 24 Years

For CNN, chief executive Kim Houlne of Working Solutions shares her insight for work-from-home success, which is vital today for remote workforces.

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Kim Houlne CEO Working Solutions featured in CNN

Working Solutions in the News

Forbes Calls out FlexJobs’ Top Companies for Remote Work

In the Forbes story, “The Top 100 Companies For Remote Jobs In 2021,” FlexJobs workforce expert Brie Reynolds says of Working Solutions (#4) and other businesses that made the list: “If anything, the pandemic has strengthened those companies’ commitment to remote work. It’s really shown them to be the leaders in this area.”   Read more →

CNBC Reports: Making the 2021 FlexJobs Remote-work List

Ranked #4 by FlexJobs this year, Working Solutions is among the businesses featured in CNBC’s “These are the top 20 companies hiring for work-from-home jobs right now.” FlexJobs career expert Brie Reynolds states: “These companies show it’s been around for a long time, and they’ve been able to do it well for a number of years.”

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woman wearing a mask in a retail store

Turn to a Blended Service Model

Now is the time to pay particular attention to ensuring great customer experiences. That requires blending physical and virtual capabilities to serve customers well, chief executive Kim Houlne writes in this Retail Touchpoints piece, “Rethinking Retail Customer Service for Covid-19 and its Aftermath.”

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Kim Houlne Working Solutions CEO featured on Customer Think

Capitalizing on Data to Deliver Better Service

In her recent CustomerThink viewpoint, “Leveraging Technology to Engage More Customers,” Kim Houlne, chief executive of Working Solutions, outlines the strategic use of artificial intelligence to serve customers’ immediate needs, complemented by tech-savvy agents to solve more difficult issues.

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Springfield Lewis Contact Center Content Director

Springfield Lewis,
Director of Communications
972-964-4800 x 334
slewis@workingsol.com

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