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Executive Insight: Working Virtually for 24 Years

For CNN, chief executive Kim Houlne of Working Solutions shares her insight for work-from-home success, which is vital today for remote workforces.

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Kim Houlne CEO Working Solutions featured in CNN

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woman wearing a mask in a retail store

Turn to a Blended Service Model

Now is the time to pay particular attention to ensuring great customer experiences. That requires blending physical and virtual capabilities to serve customers well, chief executive Kim Houlne writes in the Retail Touchpoints piece, “Rethinking Retail Customer Service for Covid-19 and its Aftermath.” Read more.

Kim Houlne Working Solutions CEO featured on Customer Think

Capitalizing on Data to Deliver Better Service

In her recent CustomerThink viewpoint, “Leveraging Technology to Engage More Customers,” Kim Houlne, chief executive of Working Solutions, outlines the strategic use of artificial intelligence to serve customers’ immediate needs, complemented by tech-savvy agents to solve more difficult issues. Read more.

Kim Houlne featured on CRM

Sound Retail Advice: Blended Customer Service Makes Sense

Kim Houlne, chief executive of contact center leader Working Solutions, recommends to retailers balancing artificial intelligent with smart agents to serve customers well during the pandemic. She makes her case in the viewpoint, “The Key to E-Commerce Success: Blending Artificial Intelligence with Intelligent (Human) Agents,” posted on destinationCRM. Read more.

Kim Houlne mentioned in CEOworld magazine

Applying Hard-earned Lessons in Tough Times

Chief executive Kim Houlne draws from past experience to overcome today’s challenges of the pandemic and economic uncertainty in her CEOWorld Magazine op-ed, Courage in the Face of Uncertainty: Five Lessons for Today’s CEO. Read more.

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Springfield Lewis Contact Center Content Director

Springfield Lewis,
Director of Communications
972-964-4800 x 334
slewis@workingsol.com

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