For CNN, chief executive Kim Houlne of Working Solutions shares her insight for work-from-home success, which is vital today for remote workforces.
Now is the time to pay particular attention to ensuring great customer experiences. That requires blending physical and virtual capabilities to serve customers well, chief executive Kim Houlne writes in the Retail Touchpoints piece, “Rethinking Retail Customer Service for Covid-19 and its Aftermath.” Read more.
In her recent CustomerThink viewpoint, “Leveraging Technology to Engage More Customers,” Kim Houlne, chief executive of Working Solutions, outlines the strategic use of artificial intelligence to serve customers’ immediate needs, complemented by tech-savvy agents to solve more difficult issues. Read more.
Kim Houlne, chief executive of contact center leader Working Solutions, recommends to retailers balancing artificial intelligent with smart agents to serve customers well during the pandemic. She makes her case in the viewpoint, “The Key to E-Commerce Success: Blending Artificial Intelligence with Intelligent (Human) Agents,” posted on destinationCRM. Read more.
Chief executive Kim Houlne draws from past experience to overcome today’s challenges of the pandemic and economic uncertainty in her CEOWorld Magazine op-ed, Courage in the Face of Uncertainty: Five Lessons for Today’s CEO. Read more.
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