Leadership
There’s no halfway when it comes to great customer service. A business is either all in—or it’s not. That’s achieved by leaders who define success on clients’ terms and in their customers’ satisfaction. At Working Solutions, we do just that—for more than 20 years now. We set the industry standard for on-demand, omni-channel customer experience.e
Kim Houlne
President and Chief Executive
Years before the gig economy became of age, Kim Houlne turned the idea of an on-demand workforce into an industry.…
Gail Rigler
Chief Marketing Officer
Born in Brooklyn, Gail Rigler brings a New York City edge to her work. She blends street smarts with good…
Ashok Narayanan
Strategic Technology Officer
As strategic technology officer at Working Solutions, Ashok Narayanan gets under the hood to engineer client solutions. He begins by…
Troy Hesselgesser
Senior Vice President of Business Development
From Newport Beach to Dallas, Troy Hesselgesser, Senior Vice President of Business Development, has a career deep and diverse in…
Kristin Skiko
Vice President, Talent Management
With 20+ years of human resources experience, Kristin Skiko pioneered practices that became standards in sourcing on-demand talent. She modified…
Tamara Schroer
Vice President, Education and Development
Tamara Schroer’s passion for agent education drives client performance. “One begets the other.” As vice president of education and development,…
Tracey Sloan
Vice President, Innovative Solutions and Support
Tracey Sloan turned her high-touch employee relations degree into high-tech contact center expertise. And it happened more than 20 years…
Billy West
Vice President, Information Technology
What’s better than Service as a Solution? Service as a Calling. Billy West, vice president of information technology, learned that 40…
Cathy Metry
Vice President of Finance and Controller
What do an agricultural co-op, residential construction and on-demand contact center services have in common? Cathy Metry, chief financial executive…
April Wiita
Vice President, Program Success
As vice president of Program Success at Working Solutions, April Wiita’s title defines her work: Ensuring ever-ready, up-and-running service for…
Hunnie
Chief Happiness Officer
Hunnie is our company’s Chief Happiness Officer. She was born in Newport Beach, California, in April 2006. Early in life…
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