Leadership

There’s no halfway when it comes to great customer service. A business is either all in—or it’s not. That’s achieved by leaders who define success on clients’ terms and in their customers’ satisfaction. At Working Solutions, we do just that—for more than 20 years now. We set the industry standard for on-demand, omni-channel customer experience.e

Kim Houlne

President and Chief Executive

Years before the gig economy became of age, Kim Houlne turned the idea of an on-demand workforce into an industry.…

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Gail Rigler

Chief Marketing Officer

Born in Brooklyn, Gail Rigler brings a New York City edge to her work. She blends street smarts with good…

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Ashok Narayanan

Strategic Technology Officer

As strategic technology officer at Working Solutions, Ashok Narayanan gets under the hood to engineer client solutions. He begins by…

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Troy Hesselgesser

Senior Vice President of Business Development

From Newport Beach to Dallas, Troy Hesselgesser, Senior Vice President of Business Development, has a career deep and diverse in…

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Kristin Skiko

Vice President, Talent Management

With 20+ years of human resources experience, Kristin Skiko pioneered practices that became standards in sourcing on-demand talent. She modified…

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Tamara Schroer

Vice President, Education and Development

Tamara Schroer’s passion for agent education drives client performance. “One begets the other.” As vice president of education and development,…

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Tracey Sloan

Vice President, Innovative Solutions and Support

Tracey Sloan turned her high-touch employee relations degree into high-tech contact center expertise. And it happened more than 20 years…

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Billy West

Vice President, Information Technology

What’s better than Service as a Solution? Service as a Calling. Billy West, vice president of information technology, learned that 40…

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Cathy Metry

Vice President of Finance and Controller

What do an agricultural co-op, residential construction and on-demand contact center services have in common? Cathy Metry, chief financial executive…

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April Wiita

Vice President, Program Success

As vice president of Program Success at Working Solutions, April Wiita’s title defines her work: Ensuring ever-ready, up-and-running service for…

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Hunnie

Chief Happiness Officer

Hunnie is our company’s Chief Happiness Officer. She was born in Newport Beach, California, in April 2006. Early in life…

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