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Kim Houlne
President and Chief Executive
Kim Houlne turned an idea into an industry. As Working Solutions founder, she pioneered virtual contact center services across the…
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Tom Kim
Chief Financial Officer
As chief financial officer, Tom Kim is a multi-discipline business leader, with 15+ years of diverse experience. He combines military…
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Gail Rigler
Chief Marketing Officer
Born in Brooklyn, Gail Rigler brings a New York City edge to her work. She blends street smarts with good…
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Troy Hesselgesser
Senior Vice President of Business Development
From Newport Beach to Dallas, Troy Hesselgesser, Senior Vice President of Business Development, has a career deep and diverse in…
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Kristin Kanger
Vice President, Talent Management
With 20+ years of human resources experience, Kristin Kanger pioneered practices that became standards in sourcing on-demand talent. She modified…
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Tamara Schroer
Vice President, Education and Development
Tamara Schroer’s passion for agent education drives client performance. “One begets the other.” As vice president of education and development,…
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Tracey Sloan
Vice President, Innovative Solutions and Support
Tracey Sloan turned her high-touch employee relations degree into high-tech contact center expertise. And it happened more than 20 years…
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Billy West
Vice President, Information Technology
What’s better than Service as a Solution? Service as a Calling. Billy West, vice president of information technology, learned that 40…
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