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Creating a Caring Culture

Company president and chief executive Kim Houlne is a student of different management styles, having experienced good and bad.

As an employee at several companies and later a consultant, she’s run the gamut. From competitive workplaces to detached management to leaders who do right by people—her preferred style.

From the start, Kim sought to establish “a high degree of emotional intelligence” in creating a caring culture at Working Solutions.

Showing Mutual Respect

Working Solutions has many employees, along with thousands of independent agents—including stay-at-home parents, seniors, military spouses and change-of-career professionals. Our diversity reflects the clients and customers we serve.

After 20 years in business, founder Kim Houlne believes: “If you show genuine interest for your team and community, immediately you find the level of respect for clients, their customers and other team members increases.”

CORPORATE JOBS

Contact center savvy? Customer-service centric? Comfortable in a virtual world?

Then apply. Your expertise is in demand for on demand.

Business Intelligence Report Writer

Description:

The Business Intelligence Report Writer will use current reporting, developing systems and industry standards for the preparation and delivery of business and client level reports.
Responsibilities: Create reports using Visual Studio v.8 and 9. Utilize SQL Server Reporting Services to present data that is meaningful and readily accessible to end-users based on all types of report systems ranging from simple to advanced. Use Microsoft SQL Server Management Studio while working in a Microsoft Azure environment to develop necessary and enhance Business Intelligence reporting and analytics. Develop and maintain queries against SQL Server 2000, 2005, and 2008 databases. Assist in creation of dashboards using Microsoft Power BI

Requirements:

  • At least 2 year’s professional experience of analyzing, designing, developing and report generation with report writing tools SSRS, Crystal Reports, etc.
  • Bachelor’s Degree in Computer Science is preferred, but not required.
  • Strong customer focus and sense of urgency.
  • Strong analytical skills with great attention to detail. Ability to work variable hours, including evenings and weekends, on a very limited basis.
  • Must be familiar with table joining, indexing strategies, use of stored procedures, and utilizing views. Ability to see how data is merged from various disparate tables into a present view.
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Corporate Travel Quality Manager - Travel (Telecommute)

Description:

**Position is virtual, but qualified candidates must reside in one of the following states: AZ, AR, CO, FL, IA, IL, IN, MI, NE, OH, TN, TX, WI. As a pioneer and industry leader in on-demand contact center solutions, Working Solutions is looking for a Agent Success Manager. This position will continuously monitor and review performance results, ensuring all quality guidelines are met, and document internal processes, to contribute to the growth and success of Working Solutions. This position will be primarily responsible for travel and hospitality programs, but may overlap into other verticals as needed.

Requirements:

  • Bachelor’s Degree preferred, as well as 5-10 years’ experience with call center processes and techniques. Knowledge of data entry processes helpful.
  • A minimum of 5 years in the travel and hospitality industry, with solid account and employee management experience.nce with WFM software that includes real-time adherence preferred.
  • Excellent written and verbal communication skills, with ability to document performance results clearly and concisely, and communicate results in a direct, specific, and non-punishing manner.
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“Even after 19 years in the industry, I still find our environment recharges my batteries and keeps it fresh and challenging.”

April, Senior Director of Program Success Employee since 2009

“I feel like management is always looking out for our best interests, bringing us the work and training we want and need.”

Louise Agent since 2013
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