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Creating a Caring Culture

Company president and chief executive Kim Houlne is a student of different management styles, having experienced good and bad.

As an employee at several companies and later a consultant, she’s run the gamut. From competitive workplaces to detached management to leaders who do right by people—her preferred style.

From the start, Kim sought to establish “a high degree of emotional intelligence” in creating a caring culture at Working Solutions.

Showing Mutual Respect

Working Solutions has many employees, along with thousands of independent agents—including stay-at-home parents, seniors, military spouses and change-of-career professionals. Our diversity reflects the clients and customers we serve.

After 20 years in business, founder Kim Houlne believes: “If you show genuine interest for your team and community, immediately you find the level of respect for clients, their customers and other team members increases.”


Contact center savvy? Customer-service centric? Comfortable in a virtual world?

Then apply. Your expertise is in demand for on demand.

Business Development Director


Headquartered in Plano, Texas. Looking for someone to execute established sales goals and develop client-acquisition strategies—all to drive new business and contribute to revenue growth and company success. You’ll report to the Senior Vice President (SVP) of Business Development. Aside from a competitive base salary and lucrative commission schedule, the position includes our full benefits package.

What’s in it for you? Competitive pay with unlimited upside, a complete benefits package including 401(k).

Send your resume and salary expectations to Troy Hesselgesser at


  • More than five years of experience in sales strategy planning, development and implementation.
  • Hunter mentality, knowing how to cultivate and close $1.5 million in new-logo business in a year.
  • Success with consultative sales of complex services; a thorough understanding of contact center services and technology—plus knowing how to ask the hard questions.
  • Operations know-how to identify potential issues and advantages, addressing them with prospects.
  • Student of the industry, on top of latest trends online and through third-party information.
  • Strong skills in new business development—being proactive, self-directed and articulate.
  • Well-versed in negotiations and contracts, providing detailed responses for RFIs/RFPs.
  • Proficiency in Microsoft Office and Salesforce.
  • Results-oriented, team player with a well-defined sense of urgency and commitment.
  • Strong leadership skills and ability to mentor other sales team members.
  • Business-owner drive to qualify leads, cultivate prospects and close on opportunities.

Apply To:

“Even after 19 years in the industry, I still find our environment recharges my batteries and keeps it fresh and challenging.”

April, Senior Director of Program Success Employee since 2009

“I feel like management is always looking out for our best interests, bringing us the work and training we want and need.”

Louise Agent since 2013