Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Telecom and media customers expect fast, reliable support across every interaction. We combine knowledgeable agents, flexible capacity, and technology to resolve issues quickly, strengthen customer loyalty, and keep customers connected.
Keep customers connected with responsive support.
Telecom and media customers expect seamless support across channels, services, and devices. Our on-demand model helps clients respond to changing needs, resolve issues quickly, and deliver consistent service across every interaction.
Case in Point: A leading wireless provider needed to expand support quickly for a year-end marketing campaign while maintaining the expertise required to deliver strong customer experiences.
Outcome: We onboarded 200 skilled agents in just three weeks, 30% faster than the client’s standard onboarding time, helping improve conversions, average order value, and 90-day customer retention.
Consistency matters in customer service. Our experienced leadership and frontline management, long-standing client relationships, and tenured agents provide the continuity and expertise clients need to build strong programs and deliver dependable customer experiences.
25+ Years Average Experience
Our senior leadership team averages more than 25 years of experience, bringing deep expertise and proven perspective to the client programs and operations we support.
10+ Years
We have many client relationships lasting a decade or more, reflecting the trust, performance, and partnership we bring to the programs we support.
4 Years Average Tenure
Our average agent tenure is four years, with many reaching significant milestones of 5, 10, and even 20 years. That experience brings valuable program knowledge, continuity, and expertise to the clients and customers they support.
There is no longer a “normal day” in customer care. Yes, most organizations still plan for an average volume week. Then a surge hits, and everything is strained, sometimes even to the breaking point. Not just service levels, but trust, compliance and downstream revenue.
Most contact center leaders still talk about attrition as a human-resources (HR) metric. Headcount in. Headcount out. Fill the seats and move on.
Businesses outsource contact centers for a few key reasons cost savings, scalability and focus on core functions.
Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.
Let’s explore how our flexible, experienced teams can help you resolve customer needs quickly, improve service performance, and strengthen long-term customer relationships.
