Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Service excellence differentiates telecommunications and media companies with “wow moments” for customers, according to McKinsey & Company.
That’s all well and good. But the question is: Can they deliver them with industry-wide commoditization as costs climb and consumer expectations rise?
They can. But only if customer needs are anticipated and acted on in real time. And every experience should be exceptional—both efficient and empathetic.
Ensuring continuous business operations.
Data shows smooth customer experiences (CX) yield long-term benefits. And nowhere is that more important than in telecommunications.
Omnichannel solutions that flow from one channel to the next earn lasting loyalty. Seamless CX makes each engagement manageable—and memorable, too.
Customers are lost without their connectivity. The world stands still. When bad things happen, they expect prompt issue resolution.
That’s why responsive CX is essential to notify customers of outrages and disruptions. And to assure them service will resume. Think of it as “Ob-La-Di, Ob-La-Da” CX. So their lives can go on.
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A blue-chip wireless provider needed to scale up fast for a year-end marketing push. In just three weeks —30% faster than the company’s standard onboarding time —Working Solutions onboarded 200 skilled agents with deep industry experience. They boosted conversions, average order values and 90-day customer retention.
The contact center industry is known for its high turnover. For continuity, clients seek CX providers that form lasting partnerships. Working Solutions does. Client programs of a decade or more are common. Frontline leaders average 15+ years of expertise. And a third of new business comes from referrals.
On average, Working Solutions executives have 20+ years each in serving clients. Together, their experience exceeds 250 years of service excellence.
Strong, lasting bonds are normal with clients. That’s because our teams embrace their brands. Often, they are customers themselves.
Agents (PROs) tend to stay for several years. It’s common for them to celebrate 5-, 10- and 15-year anniversaries. Clients appreciate their dedication.
Let our experts elevate your telecom and media CX.
Businesses outsource contact centers for a few key reasons—cost savings, scalability and focus on core functions.
Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.
For almost three decades, Working Solutions’ Tamara Schroer has led the way in transferring successful, hands-on educational programs into the virtual classroom.
