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Blogs

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The Future of Customer Service: Top Trends to Watch at Customer Contact Week Las Vegas 2025

Industry Insights

As we look toward the future, one thing is clear— customer…

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How to Implement 2025 Customer Service Trends

Industry Insights

The Future of CX is Here Customer expectations are evolving faster…

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Why Customer Experience (CX) Enhancements Should Be Your 2025 Budget Priority

Customer Experience

As we edge closer to 2025, enhancing customer experience (CX) has become pivotal…

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Customer Service That’s Always a Treat: A Halloween Lesson from Amazon and Target

Contact-Center Outsourcing

Customer service is the backbone of any thriving retail business, especially during…

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The Future of Customer Service Recruitment: Trends You Can’t Ignore

Agent Recruiting

Have you ever wondered how to keep up with the fast-paced changes…

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Digital Transformation vs. Human Touch: A Case Study in Airline Customer Service

Customer Experience

In the digital age, many companies are shifting to online communication as…

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Boosting Agent Retention: Five Key Strategies for Customer Service Success

Agent Recruiting

Retaining customer service agents is a big deal in outsourcing. High turnover…

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5 Tips to Develop Retention Initiatives

Contact Center Operations

Keeping your customer service agents around is crucial, especially in outsourcing. High…

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Revolutionizing Automotive CX: How Onshore Outsourcing Elevates Connected Car Support

Specialized Customer Service

The rise of connected vehicles is transforming the automotive industry, creating new…

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Connected Car CX: How Outsourcing Customer Service Drives Efficiency and Loyalty in Automotive

Contact-Center Outsourcing

In today’s competitive connected car market, brands must deliver fast, flexible, and…

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Emotional Intelligence in Contact Centers: 5 Strategies to Enhance Customer Experience

Customer Experience

In today’s fast-paced and ever-changing business landscape, success is not solely determined…

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Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity

Contact Center Technology

In today’s rapidly evolving business landscape, contact centers have shifted from being…

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