3 Technology Trends to Increase Customer Engagement
Technology
Leveraging Technology to Increase Customer Engagement Increasing customer engagement is central to…
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Corporate
Once in a while, we come across someone whose passion and innovation…
The 7 Steps to Scaling Customer Service During Busy Seasons
Call Center Outsourcing
Adapting customer service coverage during peak or holiday season fluctuations is challenging…
7 Facts on Virtual Contact Center Outsourcing
Call Center Outsourcing
There are long-standing and compelling reasons to consider outsourcing contact centers, including…
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
Call Center Outsourcing
Customer service outsourcing has become an increasingly popular strategy for businesses looking…
Pay for Value Delivered
Sales/Growth
Getting full value from your contact center agents? If not, time to…
Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
Customer Experience
Companies are becoming increasingly aware of the power of customer experience, particularly…
Balancing Tech and Touch
Customer Experience
Technology, by itself, isn’t enough. You also need high-touch care to personalize…
Is Your Business Disaster Recovery Plan Ready?
Customer Experience
How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…
When Is It Time to Outsource Your Contact Center Operations?
Call Center Outsourcing
Outsourcing call center operations is an important decision that should be assessed…
Finance BPO: Why Outsourced Customer Care Is a Key Part of Cloud Financial Services
Call Center Outsourcing
What is Cloud Financial Services? Cloud financial services refers to outsourcing monetary…
5 Ways Onshore Contact Center Outsourcing Gives Businesses More Bang for Their Buck
Call Center Outsourcing
Onshore contact center outsourcing is the practice of hiring a third-party provider…