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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

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The Future of Customer Service Recruitment: Trends You Can’t Ignore

Recruiting and HR

Have you ever wondered how to keep up with the fast-paced changes…

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Digital Transformation vs. Human Touch: A Case Study in Airline Customer Service

Customer Experience

In the digital age, many companies are shifting to online communication as…

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Boosting Agent Retention: Five Key Strategies for Customer Service Success

Recruiting and HR

Retaining customer service agents is a big deal in outsourcing. High turnover…

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5 Tips to Develop Retention Initiatives

Recruiting and HR

Keeping your customer service agents around is crucial, especially in outsourcing. High…

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Elevating The Connected Car Experience: Onshore Outsourcing Revolutionizes Customer Service

Customer Service Outsourcing

In our infographic “Elevating the Connected Car Experience,” we explore why ensuring…

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Revving Up Your Automotive Business – How Outsourcing Customer Service Can Boost Your Bottom Line

Call Center Outsourcing

Companies in the competitive automotive industry must master the art of building…

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Emotional Intelligence in Contact Centers: 5 Strategies to Enhance Customer Experience

Development

In today’s fast-paced and ever-changing business landscape, success is not solely determined…

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Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity

Technology

In today’s rapidly evolving business landscape, contact centers have shifted from being…

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Mastering the Art of Luxury Customer Engagement

Call Center Outsourcing

Mastering the art of customer engagement is essential for luxury brands. These…

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Transforming Customer Service in High-End Retail: The Role of Customer Feedback

Call Center Outsourcing

As customer expectations change and technology advances, exceptional customer service has emerged…

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10 Essential Steps to Scaling Retail Customer Service [Checklist Included]

Customer Service Outsourcing

Delivering outstanding customer service is a recipe for success in the retail…

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The Latest Trends in Travel from Our Customer Service Team

Development

The travel industry has undergone significant changes and the way customers approach…

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