Introducing Our Website
Corporate
New site marks 20 years of success delivering on-demand solutions. How can…
Speak the Culture
Sales/Growth
Companies should focus more on culture vs. language to serve U.S. Hispanic…
Pay for Value Delivered: Why the Pay-Per-Hour Model May Not be Your Best Bet
Sales/Growth
Getting full value from your contact center agents? If not, time to…
AARP Makes Driving Safer
Corporate Responsibility
Serving Others Karen is a relative newcomer to Working Solutions, but…
How Secure Is Your Provider?
Security
Nothing is more personal than your identity. Unless it’s your customers’ data…
Feeding Children Everywhere
Corporate Responsibility
Doing a World of Good Ruby’s days are as long as they…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Customer Experience
Retail hopscotching makes serving customers trickier than ever.Bruce Lee Had It Right: “Be water, my friend.”
Call Center Outsourcing
To deliver great customer service, you must first be fluid in thought…
Our Company: What Was—and Still Is
Recruiting and HR
In business, some things change. Others don’t. Like why you began the…
Making the FlexJobs Top 100—Second Year in a Row
Corporate
Working Solutions is again recognized by FlexJobs in its Top 100 Companies.
Developing Gold Medal Agents for Your Contact Center
Development
The Olympics are in full swing and there is nothing more exciting…