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Blogs

Business Continuity in the Contact Center

Operations

A sudden ice storm can shut down your contact center for a…

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Customer Satisfaction

Measuring Customer Satisfaction

Customer Experience

Of all the measurements used to quantify call center performance, none is…

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Customer Loyalty

The Value of Customer Loyalty

Customer Experience

Often in sales-focused organizations, a lot of time, money and effort are…

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Customer Engagement

Social Media Is More Than Just Marketing

Marketing

In any company, the debate rages: what department “owns” social media? Should…

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Call Center Content

Content Is Not Enough

Call Center Outsourcing

Content is the focal point of any marketing campaign. Whether it’s a…

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Astute Solutions 2012 Customer Conference

Corporate

Last week I had the pleasure of attending the Astute Solutions 2012…

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Contact Center Solutions

Welcome to the Working Solutions Blog

Call Center Outsourcing

In his 2012 State of the Union address to Congress, President Obama…

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