Notice!

Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Read our blogs

About Us

Working Solutions is an on-demand business process outsourcer providing multichannel CX services, including customer service, sales support, and business continuity.

Working Solutions taps into a vast network of enthusiastic brand associates across the United States and Canada. Our flexible business model enables us to provide customer service on several levels–from everyday business to unexpected events to long-range projects.

Rigorous processes ensure consistency and great customer service for our clients’ customers. These include: program strategy, technology, security, and recruiting the right professionals with specific skills, educating them in a client’s culture, and investing in their ongoing development. For every client we partner with, the goal is to create a seamless customer experience in the brand’s own image.

Contact our sales team →

Awards

Ranked first on FlexJobs Top 100 Companies with Remote Jobs in 2024 and in the top ten for ten consecutive years.

Best Places to work logo

Working Solutions was named among the Best Places for Work in North Texas by Dallas Business Journal.

CRM logo for the year 2019 for working solutions

Working Solutions was named a service leader in innovation and success in customer service.

Our History

“Necessity is the mother of invention.”

Our story, is one of change and choice that begins in 1996 as our founder and chief executive Kim Houlne was pregnant with her first child. Long commutes and strenuous travel were no longer an option so she began to bring her work home. Her entrepreneurial spirit inspired her to launch a website seeking freelance professionals to help fill a growing demand. That website had an impressive 500+ person response in the first few days and quickly grew.

Those events sparked the bigger idea of on-demand, distributed contact center solutions and ushered in the gig economy becoming one of the first virtual workforce companies in history. Working Solutions has since grown into a remarkable network of 150,000+ independent contractors, and a high powered team of industry experts who partner with clients to create top notch results.


Play video

Speak to an expert →

Our Client Partnerships

The businesses we serve range from nonprofits to small and mid-sized companies to FORTUNE 500 corporations. No matter the size or industry, we strive to deliver great sales and service. Defined in their terms. Here are just a few.

Michaels logo
Sylvan learning logo
hotels logo
microsoft logo
t-mobile logo
intuit turbotax logo
a place for mom logo
stubhub logo
atmos energy logo

Client Success Stories

sylvan learning logo

Honing Student Education

As competition intensifies for the best schooling, Sylvan Learning provides personalized tutoring—from academic support for everyday lessons to college prep. To enable this, our agents engage with parents and families—via calls, emails and text messages—to identify their children’s educational needs.

Working Solutions partners with the Sylvan placement team to determine if a child or young adult may need to complete a practice test, schedule an assessment or visit one of its centers. As always, the primary goal is to create a specialized learning program unique to every student.

Speak to an expert →

intuit logo partners with working solutions

Simplifying Tax Preparation

To ease tax preparation, Intuit TurboTax is designed to guide users through their annual returns, step by step. For this popular software package, Working Solutions agents provide inbound phone and video customer service and technical support.

Agents focus on interactions regarding software navigation and help customers locate prior years’ returns and amendments. And because agents are taxpayers themselves, they can offer an empathetic ear and approach, escalating matters when necessary to resolve any issues.

Speak to an expert →

A place for mom logo

Finding Loved Ones Homes

As more people require senior-living options, A Place for Mom helps families fulfill their loved ones’ needs. For this client, our contact center agents take inbound calls or place outbound ones to assist customers. Agents screen callers for desired requirements, matching appropriate locations nationwide.

Afterward, A Place for Mom advisors guide families through the rest of their searches. Working Solutions agents also reach out to families that have lost touch with their advisors over time in the hopes of reconnecting with them or gaining a new understanding, if their needs have changed.

Speak to an expert →

Our Culture

Follow us on Instagram: @workingsol

This Thanksgiving Day make sure to hit the pause button for a moment. 🍂

We couldn`t have made it this far without our stellar team, our top-notch community of PROs, and of course, our loyal clients. Your contributions, resilience, and spirit of teamwork inspire us every single day. Thank you for being with us on this journey to deliver outstanding customer experiences.

While we`re sharing, why not tell us what you`re thankful for this year? We`d love to hear your stories. #Thanksgiving #Gratitude #CustomerExperience 🙏🦃🎉
...

2 0

Our Chief Happiness Officer, Oliver, has his paws 🐾 on the ground taking calls for a Working Solutions client that helps furry friends and pet parents. 

Oliver is hearing very positive feedback. Our commitment to ensuring happiness extends to
our staff, PROs, clients, and their customers.
 
#AprilFoolsDay #ChiefHappinessOfficer #CustomerCommitment
...

8 2

Talk about work-life balance #GOALS?! Here`s why this PRO of over 15 years loves contracting with Working Solutions! Check out the 🔗 in our bio to read more about Ellen`s experience.

#WorkFromHome #IndependentContractor #WorkLifeBalance
...

4 0

Happy Pride Month! We`re proud to be an ally of the LGBTQ+ community 🏳️‍🌈 Join us in celebrating equality and inclusivity! #Pride2023 #BeProud ...

5 0

✨Wishing all of our independent PROs a very happy Independence Day! Cheers to life, liberty, and the pursuit of happiness🎆🇺🇸

#4thofJuly #IndependenceDay #IndependentContractors
...

5 0

Our Chief Happiness Officer, Xander, shared a glimpse of his workday with us! Promoting our culture, which champions balance and flexibility, is hard work- but somebody’s gotta do it. #CHO #WorkLifeBalance #FlexibleWork #WorkFromHome #PetsofInstagram #DogsofInstagram ...

28 4

Happy #WomensHistoryMonth! We’re still celebrating the impact of dynamic women in leadership! Our VP of Program Success shares advice for those looking to develop their leadership skills. #womensupportingwomen #womeninleadership #careerdevelopment #womanownedbusiness ...

5 0

FACT ✅

Finding a work-from-home 👩‍💻🏠 role doesn’t have to be hard!

We’re (almost) always looking for independent contractors to work as remote customer service agents 😉

Looking for a flexible side gig? Visit the link 🔗 in our bio to learn more and apply.
...

10 0

September 15th marks the first day of Hispanic Heritage Month. The date was chosen because it coincides with the Independence Day of numerous Latin American countries including Costa Rica 🇨🇷 El Salvador 🇸🇻 Guatemala 🇬🇹 Honduras🇭🇳 and Nicaragua 🇳🇮

We`re proud to celebrate all of the rich cultures of Hispanic people across the globe 🌎

Happy Hispanic Heritage Month!

#HispanicHeritageMonth2023
...

4 0

📣📣We treat everyday like it’s the big game🏈🏟️!

#CX #customerexperience #customerservice #virtualcallcenteragent #virtualcallcenter #customercare #customersupport #BPO #businessoutsourcing #itsgametime #itsgameday #thebiggame #peptalk #peprally #businesshumor #workcomedy
...

17 2

Wondering how much you can earn as an independent contractor? #CustomerService #WorkFromHomeJobs ...

5 5

🏝️Vacations are supposed to be fun, but sometimes figuring out the logistics can be stressful 😩

Building an infrastructure for good CX will help customers and strengthen your brand’s reputation! #CX #cxmanagement #TravelCompany #TravelAgencies #CustomerService
...

9 0

So many people are looking for flexible, remote work options! We’re urgently looking to fill several fully remote independent contractor roles. Create your own schedule and earn extra money working as a customer service representative. Visit the 🔗 in our bio to learn more and apply👩‍💻

#sidegigs #wfhlifestyle #flexiblework #contractgigs #customerservicejobs
...

19 2

Wondering if you can use your Mac computer to work as an independent contractor with Working Solutions? 💻

Here`s what you need to know!

Mac support is limited to Intel-based machines with Windows 10 or Windows 11 installed via Apple’s Boot Camp utility. Compatible Mac machines must be running Windows to access and install client systems.

Visit our website to see all of our tech requirements. Visit the 🔗in our bio.

#WorkingSolutions #WorkFromHome #ContractWork #WorkFromHomeGigs
...

4 0

We had so much fun with Dallas-Fort Worth area PROs at our recent luncheon 💃

It’s always amazing to be able to connect with the independent contractors who work with us to deliver world class customer service.

Where should our next PRO meet up be? #WooHooCrewLove #CustomerService
...

14 0

💀🕷️🕸️Beware 🕸️🕷️💀
Don’t get caught in a scammers web of lies. Watch this video and stay safe during your work from home job search 🎃
#WorkFromHome #RemoteWork #Scammers #Halloween #TrickOrTreat #ScamAlert
...

12 0

Like a great shot at The Masters, delivering exceptional customer experience requires precision, focus, and attention to detail. Mastering the art of customer service can set your business apart from the competition and make you a champion in the eyes of your customers. ⛳🏆 #CustomerExperience #Masters2023 #BusinessSuccess #WorkingSolutions ...

17 2

Cheryl, a customer care PRO with Working Solutions, loves having the time and flexibility to explore her personal passions outside of work.

Click the 🔗in our bio to read more about Cheryl`s experience working as a PRO.

#CustomerCare #CustomerServiceJobs #WorkFromHome #WorkLifeBalance
...

7 0

Whatever the metric, how well you relate to and connect with people contributes to success. And to succeed, you’ve got to relate and commit on levels understood and appreciated by those who matter.

At Working Solutions, we foster a caring culture, rooted in empathy. From employees to independent contractors to our clients and to their customers, emotional intelligence is the cohesive force that binds our organization. That strong connection creates business bonds, which in turn, build lasting customer relationships and better brands.

Our community of highly skilled professionals encourages creativity, work ownership and fulfillment in personal contribution. We believe mutual respect and emotional intelligence play an essential role in developing a caring culture. Join our unique and thriving culture.

Join Our Team →

Our Values

Our business is empathetic customer service. It’s everything we do. All that we are—trustworthy, responsive, reliable and empathetic. Our values extend beyond our business and into our community and our world.

Entrust Your Customers

In business, your customers are everything. You’ve wowed them, won them. Time and again, over many years.

It’s best then to entrust them to a contact service provider that does the same. A business partner that ensures your customers remain and return. With us, they will—delivering a customer satisfaction rate of 80% and higher, as one client achieved.

business partners building trust through business advice

Optimize Your Operations

Your business runs in seasons and cycles. Adapting to trends while taking on the competition. The situation is fluid; the dynamics ever-changing.

Success requires savvy, speed and flexibility. Contact center outsourcing enables your operations to be responsive, mobile and modern—like our client that met 300% increase in demand through improved scalability.

Elevate Your Performance

Exceptional customer service is must these days. And when it’s outsourced, that service must be exemplary, with the contact center provider rising to every occasion.

So, which provider can you count on to excel? After millions of customer engagements, we know how to deliver—as we did for this client, supplying hundreds of agents in 48 hours to meet 1,000% increase in customer calls.

map of America and Canada depicting agents around regions

Prioritize perspective of others

Empathy and compassion are what drives us as a company.

Throughout every interaction, between our clients, amongst employees, or with our contracting customer service agents, we show genuine care and display empathetic concern. The key to our thriving culture is to first listen to understand so we may be understood as well.

4 newsroom icon
Working Solutions' latest news coverage and press releases
leaders icon
Check out company leadership's backgrounds and passions

Ensuring great customer experience that elevates your business.

Contact