About Us

Working Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity.

Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects.

Rigorous processes ensure consistency and great customer service for our clients’ customers. These include: program strategy, technology, security, recruiting the right independent contractors with specific skills, educating them in a client’s culture, and investing in ongoing development. For every client we partner with, the goal is to create a seamless customer experience in its own image.

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Awards

FlexJob logo award for the year 2020 Working Solutions as the best remote place to work

For six consecutive years, Working Solutions has landed near the very top of FlexJobs list of Top Companies with Remote Jobs.

Working Solutions was named among the Best Places for Work in North Texas by Dallas Business Journal.

CRM logo for the year 2019 for working solutions

Working Solutions was named a service leader in innovation and success in customer service.

Our History

“Necessity is the mother of invention.”

Our story, is one of change and choice that begins in 1996 as our founder and chief executive Kim Houlne was pregnant with her first child. Long commutes and strenuous travel were no longer an option so she began to bring her work home. Her entrepreneurial spirit inspired her to launch a website seeking freelance professionals to help fill a growing demand. That website had an impressive 500+ person response in the first few days and quickly grew.

Those events sparked the bigger idea of on-demand, distributed contact center solutions and ushered in the gig economy becoming one of the first virtual workforce companies in history. Working Solutions has since grown into a remarkable network of 150,000+ independent contractors, and a high powered team of industry experts who partner with clients to create top notch results.


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Our Client Partnerships

The businesses we serve range from nonprofits to small and mid-sized companies to FORTUNE 500 corporations. No matter the size or industry, we strive to deliver great sales and service. Defined in their terms. Here are just a few.

Client Success Stories

Honing Student Education

As competition intensifies for the best schooling, Sylvan Learning provides personalized tutoring—from academic support for everyday lessons to college prep. To enable this, our agents engage with parents and families—via calls, emails and text messages—to identify their children’s educational needs.

Working Solutions partners with the Sylvan placement team to determine if a child or young adult may need to complete a practice test, schedule an assessment or visit one of its centers. As always, the primary goal is to create a specialized learning program unique to every student.

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intuit logo partners with working solutions

Simplifying Tax Preparation

To ease tax preparation, Intuit TurboTax is designed to guide users through their annual returns, step by step. For this popular software package, Working Solutions agents provide inbound phone and video customer service and technical support.

Agents focus on interactions regarding software navigation and help customers locate prior years’ returns and amendments. And because agents are taxpayers themselves, they can offer an empathetic ear and approach, escalating matters when necessary to resolve any issues.

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Finding Loved Ones Homes

As more people require senior-living options, A Place for Mom helps families fulfill their loved ones’ needs. For this client, our contact center agents take inbound calls or place outbound ones to assist customers. Agents screen callers for desired requirements, matching appropriate locations nationwide.

Afterward, A Place for Mom advisors guide families through the rest of their searches. Working Solutions agents also reach out to families that have lost touch with their advisors over time in the hopes of reconnecting with them or gaining a new understanding, if their needs have changed.

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Our Culture

Follow us on Instagram: @workingsol

Which dessert to start with? 😋
#chilicookoff #wfh #wah #worklife #goodtimes😊
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Chowing down and catching up 🤗
#chilicookoff #chili #remotejobs #wfh #wah #goodtimeswithgoodpeople
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Trying all the #chili samples 👍😋 #remotejobs #wah #wfh #chilicookoff ...

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We warmed up on this chilly day 🥶 with some delicious chili 🔥😋
#chilicookoff #chili
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Great lunch with great company! 👍🙂 #workathome #wfh #remotework ...

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New Year luncheon! 👍
#workfromhome #contactcenter #workathome #wah #wfh
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We had a great time catching up at our New Year luncheon! 🎉
#workfromhome #workathome #callcenter #contactcenter
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We had a great time at our New Year luncheon! 🎉
#workathome #callcenter #contactcenter #workfromhomejobs
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We wish you all a wonderful holiday season! 🎄 #happyholidays #merrychristmas #workfromhome #workathome #workathomejobs ...

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Working Solutions Chief Happiness Officer, Hunnie. 🐶 Making her rounds and pawsonally ensuring our employee happiness level is anything but ruf. ❤🤩 #happyholidays #callcenter #workfromhome #workathome ...

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Happy Holidays from all of us at Working Solutions. 🎄

#happyholidays #callcenter #workfromhome #workathome #workfromhomejobs
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We are ready for the winter holidays.

#holidays #holidayseason #workfromhome #workathome #workathomemoms #callcenter
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Today we celebrated Krampusnacht and learned about other European, Christmas legends. 🎄😈 #christmas #holidays #workathome #workfromhome #callcenter ...

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Lots of people off next week for the holiday, so we celebrated Thanksgiving early in the Working Solutions home office. Everyone be safe next week if you are traveling to see family.

#holiday #holidayseason #workfromhome #workathome #callcenter #contactcenter
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@workingsol design team at Adobe MAX 💻
#adobemax #adobemax2019 #callcenter #workathome
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Happy Halloween from all of us at Working Solutions! 🎃

#happyhalloween #workfromhome #trickortreat #jobs #workathome #workfromhomejob
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Working Solutions is honored to once again be named one of the 100 Best Places To Work in Dallas by the Dallas Business Journal. WooHoo! #dfwworks ...

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Our official #leadership team photo 🏈

#workathome #workfromhome #cowboysstadium
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That suite life 🎉😀 #workathome #workfromhome #cowboysstadium ...

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Whatever the metric, how well you relate to and connect with people contributes to success. And to succeed, you’ve got to relate and commit on levels understood and appreciated by those who matter.

At Working Solutions, we foster a caring culture, rooted in empathy. From employees to independent contractors to our clients and to their customers, emotional intelligence is the cohesive force that binds our organization. That strong connection creates business bonds, which in turn, build lasting customer relationships and better brands.

Our community of highly skilled professionals encourages creativity, work ownership and fulfillment in personal contribution. We believe mutual respect and emotional intelligence play an essential role in developing a caring culture. Join our unique and thriving culture.

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Our Values

Our business is empathetic customer service. It’s everything we do. All that we are—trustworthy, responsive, reliable and empathetic. Our values extend beyond our business and into our community and our world.

Entrust Your Customers

In business, your customers are everything. You’ve wowed them, won them. Time and again, over many years.

It’s best then to entrust them to a contact service provider that does the same. A business partner that ensures your customers remain and return. With us, they will—delivering a customer satisfaction rate of 80% and higher, as one client achieved.

business partners building trust through business advice

Optimize Your Operations

Your business runs in seasons and cycles. Adapting to trends while taking on the competition. The situation is fluid; the dynamics ever-changing.

Success requires savvy, speed and flexibility. Contact center outsourcing enables your operations to be responsive, mobile and modern—like our client that met 300% increase in demand through improved scalability.

Elevate Your Performance

Exceptional customer service is must these days. And when it’s outsourced, that service must be exemplary, with the contact center provider rising to every occasion.

So, which provider can you count on to excel? After millions of customer engagements, we know how to deliver—as we did for this client, supplying hundreds of agents in 48 hours to meet 1,000% increase in customer calls.

map of America and Canada depicting agents around regions

Prioritize perspective of others

Empathy is the driving factor in the universal golden rule. Coupled with compassion, it is what separates us from animals who act only on instinct and yet it is rare to experience in business.

We take great pride that empathy serves as the foundation for every interaction. The key to an empathetic culture is to first listen and understand so we can be understood as well.

Ensuring great customer experience that elevates your business.

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