Financial services expand as consumers safeguard their transactions. Sad fact: One in four have experienced identity theft. Also, companies are honing their insurance and warranty programs to protect consumers and improve performance. It only makes sense to work with a service provider that can help you capitalize on these trends.
Our agents assist consumers in protecting their identities and credit worthiness.
After the sale, agents cover product performance and warranty administration.
Our work spans financial applications, credit-card transactions and online banking.
Increasing add-on sales. Renewing warranty programs. Administering protection services. Make room for more business—with added value from us.Our Solutions
A global leader in financial protection services partnered with Working Solutions to provide insurance and warranty services to 60+ million subscribers.
Our agents were tasked to maximize sales with current customers while in-house agents trained for a major new enrollment program. Together, we engineered a seamless transition, maximizing existing business while launching a new segment.
Trimmed average call-abandonment rates to less than 5%.
Sustained existing sales and loyalty while launching new business segment.
Supplied hundreds of agents in 48 hours to meet 1,000% increase in customer calls.