Blogs

Why Empathetic Care is Vital for Successful Telehealth Interactions

Call Center Outsourcing

As client service professionals, we know creating a successful customer journey is…

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Blended Customer Service Offers More

Customer Experience

In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…

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military dad hugging his kid after being deployed

Honoring Our Military Families On Veterans Day

Call Center Outsourcing

Today, we celebrate Veterans Day and recognize and honor the work and…

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Kim Houlne is featured on publication customer think

Leveraging Analytics To Serve Customers Well

Call Center Outsourcing

Keeping customers requires engaging customers. That takes investment to “anticipate and deliver…

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on demand contact center team discussing how improve customer experience

Remote Work Turns Work Upside Down

Call Center Outsourcing

As we near the end of 2020, the coronavirus pandemic wears on…

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team of operating contact center team predicting storms and hurricanes to help continue business

5 Tips to Prepare for Disaster

Operations

Ensuring Nonstop Customer Service this Season The 2020 hurricane season has been…

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CEO Kim Houlne being mentioned on CRM

Power of High-tech and High-touch Service for Retail

Call Center Outsourcing

COVID-19 accelerates the need for great online customer service while compounding retailers’…

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On the Front Lines Serving Customers – This Week and Year-round

Call Center Outsourcing

National Customer Service Week is here. Five workdays of recognition, October 5…

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3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences

Call Center Outsourcing

In a normal business year, I’d be traveling cross-country, visiting with Working…

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Kim Houlne CEOWorld Magazine

Tough Times Call for Executive Insight

Call Center Outsourcing

In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…

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illustration of phone with shield and credit card on top for secured call center operations

How to Improve Call Center Security

Call Center Outsourcing

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…

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man taking a survey after the best customer experience

Finding the Right CX Model to Improve Customer Satisfaction

Customer Experience

Today more than ever before, a superior CX is the differentiator that…

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