Working Solutions Client Satisfaction Report
Corporate
What our clients think of us means everything. So, we asked!
Five Myths about GigCX
Call Center Outsourcing
Working Solutions surveyed more than 2,000 of its customer service experts. Here’s…
Five Tips to Maximize Your Customer Service Tech Stack
Technology
Five tips to ensure you are maximizing your current technology.
The Power of Personalization: Unlocking the 13% Opportunity for Brands
Customer Experience
In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…
Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction
Customer Experience
In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…
Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency
Technology
In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…
How to Scale Customer Service During Busy Seasons
Technology
Six tips to providing customer service coverage during peak seasons.
In-House vs. Outsourced Customer Service Cost Comparison
Call Center Outsourcing
Explore the cost differences between in-house and outsourced customer service.
Artificial Intelligence and Intelligent Agents Solution Cuts Costs for Customer Service
Technology
In this new age of artificial intelligence, we are working hand in…
Winning at Customer Service on a Budget: 5 Smart Strategies
Sales/Growth
With the constant fluctuations in the global economy, taking a good, hard…
3 Technology Trends to Increase Customer Engagement
Technology
Leveraging Technology to Increase Customer Engagement Increasing customer engagement is central to…
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Corporate
Once in a while, we come across someone whose passion and innovation…