Blogs

CEO Kim Houlne being mentioned on CRM

Power of High-tech and High-touch Service for Retail

Call Center Outsourcing

COVID-19 accelerates the need for great online customer service while compounding retailers’…

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On the Front Lines Serving Customers – This Week and Year-round

Call Center Outsourcing

National Customer Service Week is here. Five workdays of recognition, October 5…

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3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences

Call Center Outsourcing

In a normal business year, I’d be traveling cross-country, visiting with Working…

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Kim Houlne CEOWorld Magazine

Tough Times Call for Executive Insight

Call Center Outsourcing

In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…

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illustration of phone with shield and credit card on top for secured call center operations

How to Improve Call Center Security

Call Center Outsourcing

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…

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man taking a survey after the best customer experience

Finding the Right CX Model to Improve Customer Satisfaction

Customer Experience

Today more than ever before, a superior CX is the differentiator that…

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young people being engaged by on demand contact center solutions and technology

3 Technology Trends to Increase Customer Engagement

Technology

Leveraging Technology to Increase Customer Engagement The goal of increasing customer engagement…

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woman talking to on demand contact center customer service representative

7 New Lessons for Online Selling in a Time of Virtual Commerce

Customer Experience

Many businesses now find themselves thriving in a time of increased demand,…

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woman working from home for on demand contact center solutions

How to make work work again

Call Center Outsourcing

First appeared on Contact Center Pipeline It’s mind-numbing how much is being…

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man working from home talking to people through web camera

A Blended Workforce for Customer Service

Call Center Outsourcing

Working Solutions chief executive Kim Houlne addresses the value of a blended…

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tamara time online education

Keeping Online Education Exciting

Call Center Outsourcing

Kahoot! A game-based, e-learning platform used to host live games and presentations…

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Picture of Tamara for Tamara Time virtual educators episode 3

Student Engagement Platform

Call Center Outsourcing

Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…

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