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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

CEO Kim Houlne being mentioned on CRM

Power of High-Tech and High-Touch Service for Retail

Call Center Outsourcing

This content has been revised since its published date to include more…

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business man with mobile phone in hand getting virtual on demand call center solutions

What Makes a Successful On-Demand Business Model for Customer Care?

Call Center Outsourcing

Running a successful business has become a complex undertaking, regardless of industry.…

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Illustration of business people interacting with financial charts and analyzing market statistics and trends

8 Ways Back-Office Outsourcing Can Benefit Your Business

Call Center Outsourcing

You’ve worked hard to put in place a great customer service strategy.…

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Young barista using a digital tablet while speaking on the phone in a coffee shop

6 Reasons Why Retailers Should Embrace Contact Center Outsourcing

Call Center Outsourcing

Every year, a larger percentage of retail business is conducted via the…

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Many people walking in a crowded airport, with two women in the foreground walking with multiple suitcases

4 Tips to Improve Customer Service in Travel and Tourism

Call Center Outsourcing

Improving the customer experience is essential for any company—not just for its…

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Happy brunette woman sitting on bench outside airport, next to her luggage, waiting for flight, having phone call

Top 11 Reasons Travel Companies Benefit from Outsourcing Customer Care

Operations

A travel agency’s business growth and customer satisfaction depend on quality customer…

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Smiling young African American woman sitting at desk working on laptop taking notes in notebook, happy

How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver

Operations

Finding ways to train teams effectively and economically can be challenging for…

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Close-up shot of multiple bags of luggage piled on top of one another on an airport runway

The Most Common Travel Agent Customer Issues

Call Center Outsourcing

The holiday travel season always brings a whole set of headaches for…

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Customer Experience Optimization is Vital in 2023

Why Customer Experience Optimization is Vital in 2023 – 5 Trends You Should Know

Customer Experience

In any industry these days, customer experience is king. A seamless, consistent…

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customer service call center agent, virtual call center solutions, contact center solutions, customer service call center

5 Ways to Find On-Demand Agents

Recruiting and HR

Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.

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Young woman smiles as she holds smartphone in one hand and credit card in the other

What You Can Learn from a Big Retailer like Amazon for Your eCommerce Customer Experience

Call Center Outsourcing

If you have an e-commerce business, it’s likely you are already aware…

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What is a BPO and how do they help businesses

What is a BPO and How Can It Improve Your Customer Experience?

Call Center Outsourcing

What is a BPO? BPO stands for Business Process Outsourcer If you…

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