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Blogs

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Finding the Right Customer Service Model to Improve Customer Satisfaction

Customer Experience

Today more than ever before, delivering exceptional customer experience (CX) can set…

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Future-Proofing Customer Service: The Power of Smart Technology Choices

Contact Center Technology

Strategic tech investments have become paramount for contact center success as technology…

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10 Women in Customer Experience (CX) to Follow in 2024

Industry Insights

In the rapidly evolving field of customer experience (CX), staying ahead means…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Virtual Workforce Management

As businesses adapt to changing customer needs, the demand for specialized CX…

Customer and chatbot dialog on smartphone screen

Efficiency Unleashed: How AI-Powered Tools Transform Contact Center Operations

Contact Center Technology

In recent years, advancements in AI technology have significantly transformed contact center…

Working Solutions’ Taylor Kane strikes a pose with industry leaders, Monica and Denise, at CCW Austin

Empowering Through Connection: Lessons Learned from CCWomen

Contact-Center Outsourcing

When talking about professional development and community building, CCWomen stands out as…

Customer service illustration of a woman wearing a headset and sitting on a chair answering calls

Revolutionizing Contact Centers: Key Findings and Strategies for Success

Virtual Workforce Management

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

Working Solutions Regional Sales Director Ian Garlets talks at CCW Austin

A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin

Industry Insights

Industry leaders from across the globe gathered in Austin for Customer Contact…

Our Business Development team pictured at an event in 2023

The Top 5 CX Events We Attended In 2023

Industry Insights

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Healthcare and Insurance

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Industry Insights

The world of customer experience (CX) is in a perpetual state of…

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2025 Client Satisfaction Survey: Measurable Impact, Trusted Partnerships

Industry Insights

At Working Solutions, quality client experience is more than a benchmark –…

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