Kim Houlne

Kim Houlne

President and Chief Executive

Kim Houlne turned an idea into an industry. As Working Solutions founder, she pioneered virtual contact center services across the USA. Her company launched its home-based agent model in 1996. In 2014, industry analyst Ovum reaffirmed its position as a top-tier leader, with agents in all 50 states.

Kim accrued significant marketing and management experience before starting Working Solutions. She held senior management positions in consulting—and in financial and insurance industries at Mercer, Travelex, Mutual of Omaha and Blue Cross of Washington and Alaska.

Women for Hire magazine honored Kim for being one of the “Top 25 Women to Watch.” A graduate of the University of Georgia, she holds a bachelor of arts, with an emphasis in communications and humanities. Recently, she delivered an alumni keynote address at the Communication Studies 2016 graduation.


From the start, Kim sought to establish a caring culture. “Treat people how you want to be treated. Good things will follow.”