Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
To serve clients well, Working Solutions ranks among the best outsourced customer service providers in the contact center industry. Our business process outsourcing (BPO) produces excellent customer experiences (CX) for everyday commerce, unexpected events and long-range projects. A virtual network of 150,000+ professional agents scales to meet fluctuating demand, ensuring real-time flexibility for service and sales.
Squeezed by budget cuts and labor shortages, businesses turn to artificial intelligence (AI) to economize and expedite service. AI, however, doesn’t always mesh with legacy IT for the best customer experiences. And technological upgrades can be expensive and disruptive.
Our AI + IA solution blends automation and self-service for routine tasks with intelligent agents (IA) to solve complex issues. The result is a cost-effective way to maximize the benefits of human-AI collaboration to improve sales and service for clients, making them more capable, empathetic and competitive.
It was a call from a man whose life was ending. He wanted to compile his bucket list. Diagnosed with terminal cancer, he asked the agent’s help to book concerts, shows and games—whatever entertainment she could find.
Working Solutions will show you how we recruit on-demand workforces, educate them in the business, and perform to your expectations—down to the minute and metric. Contact us for a free consultation.
As a rule, clients should expect double-digit improvements when outsourcing CX operations. If not, then they should ask: “Why not?” Desired results include sharper analytics to target offerings, streamlined processes to accelerate business and customer insights to increase sales.
After nearly three decades, Working Solutions continues to perfect its virtual operations, fine-tuning them to deliver cost-effective customer service. On average, we optimize back-office support by 40%, reduce handle times by 25% and upsell 20% more.
Want to reduce your call center operational costs? Take the first step today with us.
Our calculator can estimate reduced expenses by outsourcing customer service. Use the slider to find your weekly call volume and see the potential savings.
Across the board, clients consistently hit the mark in making their objectives for sales and service. Validates the value of our partnerships.
The vast majority give Working Solutions a top-rated net promoter score (NPS). Confirms the excellence of services delivered.
Most clients gained substantial savings by outsourcing their customer service to us. Earns a good return on investment.
Discover how we turned a catastrophic airline crisis into a triumph of compassion and fast resolution. Read the case study.
I was impressed by the rigorous training and onboarding and passing off to the operations team. It made me feel very secure that the people who would interact with my customers were well prepared.
– Director of Customer Care | Leader in personalized products
Working Solutions augmented staff and matched quality levels at a great value. They are a perfect solution to our overflow needs.
– Lead Executive | Leading Travel Company
We are very impressed with their responsiveness, flexibility and quality. Their expedited service ensured staff and volunteers were in place to provide safe shelter, food, medical supplies and comfort.
– Vice President | Mid-Atlantic Affairs | Travel Management Co.
We watched your team handle millions of customer calls reliably, professionally, and with one committed focus and goal, doing the absolute best for the American Express Travel customer.
– Vice President | Communications | American Express
They have successfully collaborated with us in every direction we’ve explored and have been a wonderful, long-term partner.
– Senior Director, Customer Service | Fortune 100 healthcare services company
Working Solutions partners with clients to blend automation and live agents for superior service.
At Working Solutions University, college-degreed educators immerse thousands of customer-service contractors in clients’ businesses.