Who we are

Business spikes. Economic downturns. Unforeseen events. They come fast, furious and frequent. Do you have flexible, scalable contact center solutions to handle them and meet customer expectations? We optimize sales and service, increasing satisfaction and earning you more business. Whatever occurs. Whenever it happens. No matter what.

My flight from LaGuardia is canceled—and there’s no more out today.
OK, I see there’s a later one leaving from Newark. I’ll get it booked for you and arrange a ride to get you to that airport.
I really didn't think I would be able to get help this quickly considering the hurricane.
We are always here to help, no matter what.

Ensuring business continuity.

Nonstop service is critical. Yet, without the right resources, it can be precarious.

Take recent calamities, for instance. From Category 4 hurricanes to massive wildfires, it’s getting tougher for businesses to ride out storms and avert disasters. Preparedness for call center operations is paramount. On-demand contact center outsourcing enables you to work outside of harm’s way, shifting and scaling resources. Our virtual, onshore network ensures nonstop service. Whatever occurs. Whenever it happens. Because of our flexibility and responsiveness, clients and their customers rely on us—for the past 23 years.
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Achieving desired KPIs.

With 2019 comes new business targets. Can your call center operations attain them?

As the labor shortage persists, companies continue to seek top performers—especially industry-savvy experts experienced in their businesses. Working with an on-demand contact center outsourcer means having vetted talent on hand. And because our agents choose their assignments, attrition on client programs runs well below the industry average. Happy to serve you, retained agents deliver better business results—often with double-digit returns.
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Building better partnerships.

The word “partnership” can be overused. Applied correctly, it holds fast—lasting for years.

So, there’s a big difference between being an order-taking service provider and a dedicated business partner. The first just bills for services rendered. The second commits to, and invests in, your long-term success. We work to earn your business, with recruiters selecting the best agents from across the U.S. and Canada. Through the virtual classroom, degreed educators immerse them in your products and services. Operational experts ensure your customer care performs as expected with on-demand delivery. Such deep commitment upfront fosters lasting partnerships—and business relationships that prosper, some for more than a decade.
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The value of outsourcing

Expand your customer base by capturing more sales. Increase revenue by building on existing relationships. We help you maximize every interaction.

300% Workforce flex-up
65% In Upsells
85% Program ramp-up
65% NPS increase

What we do

“What if our call center could… ?” Realize your customer experience dreams with on-demand solutions that are comprehensive, scalable and always there.

Customer Care

Your customers are mobile, and they’re social. Are you giving them a truly personalized experience that reaches them on their preferred channels?

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Sales/Growth

Expand your customer base by capturing more sales, then increase revenue by building on existing relationships: We help you maximize every interaction.

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Business Continuity

The times are changing — are you keeping up? Our technological and operational expertise helps ensure you stay on track, with a minimum of interruptions.

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Back-office Support

Data entry, claims processing, order fulfillment. We’ll take on the burden of completing these and all the other necessary back-end tasks on your behalf.

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We heart our clients. Here are just a few of them.

Resources

Blog

Outsourcing: More Bang for the Buck

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Check List

Business continuity planning checklist

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White Paper

What's really the best way to manage call center seasonality?

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Video

20+ years of great customer experience

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Ensuring great customer experiences that elevate your business.

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