With 20+ years of human resources experience, Kristin Skiko pioneered practices that became standards in sourcing on-demand talent. She modified bricks-and-mortar processes to work in the virtual world and attract next-generation, educated and experienced contact center agents.
“It requires continuous adaptation to meet ever-changing client demands,” she says. To that end, Kristin has led talent initiatives in traditional and virtual environments. “Recruiting is a process and an art, matching the proper skills and personalities to the right positions.”
Joining Working Solutions in 1999, she expanded its HR policies to reflect the leadership of Kim Houlne, who promotes a caring culture. Today, Kristin leads Corporate Talent—with benefits administration, compensation programs, job design, employee relations and talent acquisition—and Virtual Talent, the agent selection process. Previously, she held recruitment specialist, HR generalist and consulting roles at Mutual of Omaha.