CIOCoverage Recognizes Working Solutions’ Industry Leadership

Ending the year strong, Working Solutions is named among CIOCoverage’s 10 fastest-growing contact center companies to watch. In recognition, founder and chief executive Kim Houlne is featured.

The acknowledgement comes as Working Solutions celebrates 25 years as an industry pioneer, starting out as an entrepreneurial venture. This recognition further highlights the company’s role today as a  remote-workforce progressive in on-demand business process outsourcing.

In the profile, CIOCoverage reports:

“These days, climate change is throwing businesses hard-to-hit curveballs, with interrupted service and staffing issues. Such unpredictability may stretch a company’s resources thin. This is why customer care needs to be virtual, operating outside of harm’s way, with rapid-response capabilities.”

In naming Working Solutions, CIOCoverage cites the company’s flexible, remote-workforce model. On-demand service accommodates everyday business, unforeseen events—such as the pandemic—and extended projects. Aligned with client needs, the benefits are both quick turn and long term.

Houlne believes contact center agents should be students of a client’s business, learnings its culture, offerings and customers. That way, agents become an extension of the brand they represent.

Click here to read the entire award-winning profile of Working Solutions.

 

About Working Solutions

With 25 years of success, Working Solutions is a recognized leader in onshore, on-demand contact center solutions. Its remote workforce includes sales, customer care and technical experts—with 150,000+ registered agents in the United States and Canada. They deliver fast-flex business process outsourcing (BPO) services for clients and their customers across diverse industries, such as consumer services, healthcare, e-commerce, travel and hospitality.