In-House vs. Outsourced Customer Service Cost Comparison

Explore a comprehensive cost analysis of maintaining an in-house customer service team versus outsourcing your call center operations. Compare the costs of outsourcing contact center operations with the myriad expenses tied to in-house customer service, which includes facilities, staff, labor, and technology infrastructure. Delve deeper into the financial aspects of outsourcing call center operations, highlighting cost per hour per agent, charges for actual work hours, differences in work weeks in various countries, and the inclusion of quality assurance.

Leverage these resources to get a transparent view into in-house and outsourced customer service costs, enabling you to identify potential cost savings opportunities in outsourcing.

Ready to find out how much your company can save? Speak to an expert today and find out.