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Blogs

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The Future of Customer Service: Top Trends to Watch at Customer Contact Week Las Vegas 2025

Industry Insights

As we look toward the future, one thing is clear— customer…

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How to Implement 2025 Customer Service Trends

Industry Insights

The Future of CX is Here Customer expectations are evolving faster…

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Customer Service That’s Always a Treat: A Halloween Lesson from Amazon and Target

Contact-Center Outsourcing

Customer service is the backbone of any thriving retail business, especially during…

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Revolutionizing Automotive CX: How Onshore Outsourcing Elevates Connected Car Support

Specialized Customer Service

The rise of connected vehicles is transforming the automotive industry, creating new…

Connected car driver accessing touchscreen support while interacting with a customer service rep

Connected Car CX: How Outsourcing Customer Service Drives Efficiency and Loyalty in Automotive

Contact-Center Outsourcing

In today’s competitive connected car market, brands must deliver fast, flexible, and…

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Mastering the Art of Luxury Customer Engagement

Contact-Center Outsourcing

Mastering the art of customer engagement is essential for luxury brands. These…

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Transforming Customer Service in High-End Retail: The Role of Customer Feedback

Contact-Center Outsourcing

As customer expectations change and technology advances, exceptional customer service has emerged…

Smiling gig worker providing virtual customer support using modern CX tools

Breaking Down GigCX: How the Gig Economy is Shaping the Future of Customer Experience

Customer Service Outsourcing

GigCX—short for Gig Customer Experience—is changing how companies deliver customer support. By…

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Overcoming GigCX Challenges: How to Build Scalable and Compliant Customer Support with Gig Workers

Customer Service Outsourcing

GigCX offers flexible, scalable customer support—but it also introduces challenges around compliance,…

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Navigating the Retail Rush: 5 Crucial Scalability Trends in Customer Service

Customer Service Outsourcing

In the fast-paced world of retail, customer service is a critical factor…

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How Pet Brands Can Elevate Customer Experience and Drive Loyalty

Pet Care

Picture this: a pet owner, arms full of premium pet food, balancing…

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The Future of Customer Service: On-Demand GigCX vs. Traditional Models

Customer Service Outsourcing

In the rapidly evolving landscape of customer service, the emergence of the…

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