Contact-Center Outsourcing
Unlocking Business Growth with On-Demand Virtual Customer Service
In today’s fast-paced world, businesses are constantly searching for strategies that not…Read More 
Customer Engagement
The 2-Step Proactive Customer Service Strategy That Wins Every Time
Gone are the days of waiting for customers to come to you.…Read More
Contact Center Operations
Omnichannel vs. Multichannel Customer Care: What’s the Difference and Why It Matters
When customers jump between phone, chat, email, and social media to reach…Read More
Contact-Center Outsourcing
What’s the Difference Between Customer Experience and Customer Service, and Why It Matters?
If you lead a business—and especially if you lead a retail business—you…Read More
Contact-Center Outsourcing
Top 5 Reasons Travel Companies Benefit from Outsourcing Customer Care (BPO)
On-demand outsourcing gives travel brands scalable staffing, professional agents and measurable efficiency.…Read More
Agent Development
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Finding ways to train teams effectively and economically can be challenging for…Read More
Contact Center Operations
The Rules of Customer Care: Avoiding Pitfalls in Customer Service
One bad experience is all it takes to lose a customer. Studies…Read More
Agent Recruiting
Virtual Contact Center Work Benefits Persons with Disabilities
Earlier this year, Working Solutions chief executive Kim Houlne came across a…Read More
Contact Center Technology
5 Ways to Improve the Customer Experience
The customer experience (CX) is the perceptions your customers have of your…Read More
Corporate News
Working Solutions Spurs Growth with Housatonic Partners’ Investment
As a leader in on-demand customer service, Working Solutions today announced that…Read More
Contact Center Scalability
The Best Customer Care Model for Your Business
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Contact Center Operations
5 Tips to Prepare for Disaster
Hurricane seasons have been rough with more storms than normal and plenty…Read More