Contact Center Operations
Disaster Recovery in Contact Centers
Business Continuity and Minimizing Impact from Disasters In the rock classic, “Call…Read More 
Contact Center Operations
Storm-Proof Your Contact Center: Utilities Must Rethink Disaster Recovery Now
What’s Your Utility’s Plan When the Power Goes Out—Again? Storms aren’t a…Read More
Contact-Center Outsourcing
Women in Business 2017 Awards
Contact Center Chief Named as Influential Businesswoman Working Solutions chief executive and…Read More
Contact Center Operations
What’s Really the Best Way to Manage Retail Seasonality?
White Paper: What’s really the best way to manage retail seasonality? For…Read More
Contact Center Operations
4 Proven Steps to Ensure Utility Service Continuity
In the utilities industry, storms, outages, and surges aren’t “if,” but “when.”…Read More
Contact Center Operations
20 Years of Contact Center Solutions
In an industry crowded with competitors today, Working Solutions continues to stand…Read More
Agent Development
5 Ways to Engage Remote Agents
For some companies, remote workers began as retrofits of brick-and-mortar business models.Read More
Contact Center Operations
Business Continuity in the Contact Center
A sudden ice storm can shut down your contact center for a…Read More