Agent Development
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
The secret is out: As the demands of offering a superior customer…Read More 
AI Enabled CX
6 Call Center Strategies for Engaging Mobile Customers
For businesses of all types, most customer interactions come via mobile devices.…Read More
Contact Center Scalability
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
For most businesses, maintaining a call center is no easy task. With…Read More
Contact Center Operations
7 Tips for Adapting Your Management Team to a Virtual Workforce
Especially when it comes to call centers, virtual workforce management is a…Read More
Contact Center Operations
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…Read More
Contact Center Scalability
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
In recent years, the gig or sharing economy—read that on-demand workforce—has become…Read More
Contact-Center Outsourcing
Gain the Homefield Advantage with Onshore Customer Service in the USA
American On-demand Contact Center Solutions Working Solutions began business as an…Read More
Agent Development
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Every department feels it: turnover drains momentum, kills productivity, and erodes the…Read More
Contact Center Operations
Equip Your Call Center for 2018 Hurricane Season
The odds aren’t looking too good for this year’s hurricane season here…Read More
Contact Center Operations
Disaster Recovery in Contact Centers
Business Continuity and Minimizing Impact from Disasters In the rock classic, “Call…Read More
Contact Center Operations
Storm-Proof Your Contact Center: Utilities Must Rethink Disaster Recovery Now
What’s Your Utility’s Plan When the Power Goes Out—Again? Storms aren’t a…Read More
Contact-Center Outsourcing
Women in Business 2017 Awards
Contact Center Chief Named as Influential Businesswoman Working Solutions chief executive and…Read More