Contact-Center Outsourcing
Tough Times Call for Executive Insight
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…Read More 
Contact Center Operations
A Blended Workforce for Customer Service
Working Solutions chief executive Kim Houlne addresses the value of a blended…Read More
Agent Development
Virtual Classroom Expert Offers Remote Workforce Tips
In the face of the COVID-19 pandemic, many businesses are requiring their…Read More
Contact-Center Outsourcing
Why Is Customer Experience Important for Your Business?
You may have heard it said that customer experience (CX) is of…Read More
Contact-Center Outsourcing
13 Tips for Getting the Most from the Holiday eCommerce Sale Season
The holiday season is almost upon us, a time when most online…Read More
Contact Center Scalability
5 Essential Contact Center Components
As experts in the delivery of on-demand contact center services, we never…Read More
Contact Center Operations
The Different Types of Call Centers: Which One Is Right for Your Business?
From inbound phone calls to web-based chatting, from email marketing to social…Read More
Contact-Center Outsourcing
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
For me, the headline sums it up: “On-demand Is In Demand.” The…Read More
Contact Center Operations
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
There are many good reasons why outsourced contact center solutions have become…Read More
Contact Center Operations
Virtual Contact Center Pros and Cons
The shift to digital communications over the past few decades has changed…Read More
Customer Engagement
How to Reduce Your Customer Churn Rate in 4 Steps
You can call it churn, the rate at which old customers leave…Read More
Agent Development
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…Read More