Corporate News
Working Solutions Spurs Growth with Housatonic Partners’ Investment
As a leader in on-demand customer service, Working Solutions today announced that…Read More 
Contact Center Scalability
The Best Customer Care Model for Your Business
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Contact Center Operations
5 Tips to Prepare for Disaster
Hurricane seasons have been rough with more storms than normal and plenty…Read More
Contact-Center Outsourcing
Tough Times Call for Executive Insight
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…Read More
Contact Center Operations
A Blended Workforce for Customer Service
Working Solutions chief executive Kim Houlne addresses the value of a blended…Read More
Agent Development
Virtual Classroom Expert Offers Remote Workforce Tips
In the face of the COVID-19 pandemic, many businesses are requiring their…Read More
Contact-Center Outsourcing
Why Is Customer Experience Important for Your Business?
You may have heard it said that customer experience (CX) is of…Read More
Contact-Center Outsourcing
13 Tips for Getting the Most from the Holiday eCommerce Sale Season
The holiday season is almost upon us, a time when most online…Read More
Contact Center Scalability
5 Essential Contact Center Components
As experts in the delivery of on-demand contact center services, we never…Read More
Contact Center Operations
The Different Types of Call Centers: Which One Is Right for Your Business?
From inbound phone calls to web-based chatting, from email marketing to social…Read More
Contact-Center Outsourcing
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
For me, the headline sums it up: “On-demand Is In Demand.” The…Read More
Contact Center Operations
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
There are many good reasons why outsourced contact center solutions have become…Read More