20 Years of Contact Center Solutions
Virtual Workforce Management
In an industry crowded with competitors today, Working Solutions continues to stand…
How Secure Is Your Provider?
Customer Service Strategy
Nothing is more personal than your identity. Unless it’s your customers’ data…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.Self-Service – A Positive or Negative for Customer Experience
Customer Service Strategy
Self-service options are standard in today’s contact center environment. It’s typical to…
Training for the Future
Virtual Workforce Management
Have you noticed that we are currently in a professional environment that…
Beyond the Metrics: They are People, People!
Virtual Workforce Management
Metrics are good. They give a snapshot of the state of a…
Do Magic Metrics Exist?
Customer Service Strategy
Due to the number of metrics needed to effectively measure contact center…
Future Proofing Contact Center Technology
Customer Service Strategy
Contact centers are continually progressing, in no small part to the continued…
The Value of Customer Loyalty
Customer Service Outsourcing
Often in sales-focused organizations, a lot of time, money and effort are…