Why Is Customer Experience Important for Your Business?
On Demand Contact Center
You may have heard it said that customer experience (CX) is of…
How to Choose the Right Cloud-based Backup Service
Disaster Recovery
No matter your size or your industry, doing business today means dealing…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Specialized Customer Service
Think that the customer experience (CX) offered by your business doesn’t matter?…
[INFOGRAPHIC] The Modern-day Travel Agent
Travel and Hospitality
Is your first thought that travel agents are outdated–and anything but modern?…
Giving Thanks for Our Clients and Colleagues
Disaster Recovery
At this time of the year, I hold dear the people and…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…