Customer Engagement
How to Reduce Your Customer Churn Rate in 4 Steps
You can call it churn, the rate at which old customers leave…Read More 
Contact Center Operations
How to Implement a Customer Complaint Resolution Process that Actually Works
Once just an afterthought for many businesses, delivering a great customer experience…Read More
Agent Development
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…Read More
Contact Center Operations
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Think that the customer experience (CX) offered by your business doesn’t matter?…Read More
Customer Experience
[INFOGRAPHIC] The Modern-day Travel Agent
Is your first thought that travel agents are outdated–and anything but modern?…Read More
Contact-Center Outsourcing
Giving Thanks for Our Clients and Colleagues
At this time of the year, I hold dear the people and…Read More
Contact Center Operations
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…Read More
Customer Experience
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Far from being obsolete, the in-store customer experience has become a key…Read More
Contact-Center Outsourcing
Gain the Homefield Advantage with Onshore Customer Service in the USA
American On-demand Contact Center Solutions Working Solutions began business as an…Read More
Agent Development
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Every department feels it: turnover drains momentum, kills productivity, and erodes the…Read More
Contact Center Operations
Equip Your Call Center for 2018 Hurricane Season
The odds aren’t looking too good for this year’s hurricane season here…Read More
Contact Center Operations
Storm-Proof Your Contact Center: Utilities Must Rethink Disaster Recovery Now
What’s Your Utility’s Plan When the Power Goes Out—Again? Storms aren’t a…Read More