Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season here…
Storm-Proof Your Contact Center: Utilities Must Rethink Disaster Recovery Now
On Demand Contact Center
What’s Your Utility’s Plan When the Power Goes Out—Again? Storms aren’t a…
5 Most-read Business Blogs of 2017
Travel and Hospitality
Here’s to Great Experiences in the New Year Before 2017 ends, we’d…
4 Proven Steps to Ensure Utility Service Continuity
Virtual Workforce Management
In the utilities industry, storms, outages, and surges aren’t “if,” but “when.”…
20 Years of Contact Center Solutions
Virtual Workforce Management
In an industry crowded with competitors today, Working Solutions continues to stand…
How Secure Is Your Provider?
Customer Service Strategy
Nothing is more personal than your identity. Unless it’s your customers’ data…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.Self-Service – A Positive or Negative for Customer Experience
Customer Service Strategy
Self-service options are standard in today’s contact center environment. It’s typical to…
Training for the Future
Virtual Workforce Management
Have you noticed that we are currently in a professional environment that…