Keeping Seniors Safe
Contact-Center Outsourcing
Karen is a relative newcomer to Working Solutions, but she’s long on…
Feeding Children Everywhere
Contact-Center Outsourcing
Doing a World of Good Ruby’s days are as long as they…
Retailers Turn to Outsourcing as Consumers Shop at Will
Customer Experience
Retail hopscotching makes serving customers trickier than ever.
Customer Experiences Improve with the CIO / CMO Connection
Customer Experience
Customer experience requires a strong commitment from every department within an organization.…
13 in 2013 – The Best Contact Center Advice
Contact-Center Outsourcing
As 2013 comes to a close, we wanted to share the 13…
4 Ways Contact Centers and Marketing Go Hand-In-Hand
Contact-Center Outsourcing
Positive customer experience requires leadership teams to understand every point a customer…NPS – A Tool in Your Metrics Toolbox
Contact-Center Outsourcing
A lot of time is spent in contact centers gathering and reporting…
Contact Center Outsourcing – Go Traditional or Non-Traditional?
Contact-Center Outsourcing
The benefits of outsourcing all or part of a contact center go…
Customer Experience – the Common Metric in a Multi-Channel Center
Contact-Center Outsourcing
Customers have the ability to reach out to your contact center at…
The Impact of Virtual Outsourcing – Part 1
Contact-Center Outsourcing
There is a move worldwide to send jobs to independent contractors. Whether…Does Your QA Need a Boost? Try Speech Analytics!
Contact-Center Outsourcing
As business continues to rapidly evolve in today’s constantly changing global markets,…Is Your Contact Center Plagued with Spring Fever?
Contact-Center Outsourcing
Flowers are blooming, the sun is shining, and plants are greening up.…