on demand contact center solutions news

Contact Center Pipeline July 2019

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Although recent reports suggest that the size and rate of growth of…

 

Contact Center Pipeline July 2019 →

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Online Talent Platforms are Shaping the Future of Work

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Say what you will about the gig economy, the concept hold high…

 

Agents as Contractors →

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5 Call Center Myths vs. Facts

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On-demand Agents Defy Myths A recent Working Solutions survey of more than…

 

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The Modern Day Travel Advisor

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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…

 

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Improving Contact Center Operations

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Happiness All Around to a “T” With year-end approaching, you probably have…

 

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Onshore Ensures Greater Business Value

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Our flexible scheduling model enables contact center agents to be more productive.

 

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Best Way to Manage Retail

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This whitepaper briefly compares two customer service models and how well they…

 

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Company Overview

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About Us Founded in 1996, Working Solutions began as an idea that…

 

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Business Continuity Checklist

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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…

 

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Fast and Flexible

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Moving with the Business By definition, business continuity needs to be constant.…

 

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Ovum Report

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Making Ovum’s Enterprise Shortlist Home-based outsourcing is the future—here and now for…

 

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Security Vigilance

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Offering an integrated approach From professional agents to hardened infrastructure to locked-down…

 

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