2025 Client Satisfaction Survey: Measurable Impact, Trusted Partnerships

At Working Solutions, quality client experience is more than a benchmark – it’s a commitment. Every year, we ask clients to tell us how we’re doing. Their responses guide how we define measurable value and continue delivering excellent service.

Elevating Expectations: Strategic Outcomes That Matter

Across every industry we serve, one theme stood out – business impact. This year:

• 100% of clients said we deliver value as a partner, not just a provider.
• 91% rated our communication as effective.
• 90% said responsiveness was a core strength.
• 88% confirmed Working Solutions had a positive impact on their bottom lines.

These aren’t just high scores. They’re strategic signals. Clients turn to us during moments that matter – seasonal spikes, service level resets, and product launches. We’re proud to deliver great performance that scales and sustains.

CX Metrics That Drive Performance

Quantitative results remain a cornerstone of our value.

• Clients report measurable improvements in ASA (average speed of answer), service levels, and abandon rates.
• 70% said we respond faster than other providers.
• 60% highlighted our standout CSAT (customer satisfaction) results.
• 90% rated our training programs as better than industry competitors.

Working Solutions services are designed for agility. Our professional contact center agents are trained and optimized for performance – improving first-contact resolutions, reducing handle times, and maintaining quality at every touchpoint.

What Clients Say: The Human Impact

Behind every key performance indicator (KPI) is a real story of impact. This year’s feedback included standout quotes that speak volumes:

“The team has been absolutely invaluable from the top down. We’ve had record-breaking sales – and haven’t missed a beat.”
— Client, Retail and eCommerce

“They don’t just deliver CX. They protect and extend our brand. That’s ROI you can feel.”
— Client, Health and Wellness

“Every interaction with their team has been thoughtful and strategic. They make us better.”
— Client, Financial Services

Their words reinforce why we do what we do – enabling our clients to succeed with confidence and consistency.

Our Commitment for 2025 and Beyond

Looking ahead, we’re doubling down on what makes Working Solutions different:

• Responsive, client-first service
• Flexibility to scale when it matters most
• A partner mindset built into every engagement

Top client priorities that we’re already aligning to:

• Improve the quality of customer experiences
• Decrease operational costs
• Improve ROI from contact center solutions

When clients win, we win.

Want to See the Full Report?

Explore the full 2025 Client Satisfaction Survey results or request a custom CX audit to see what’s possible when partnership meets performance.