How to Implement 2025 Customer Service Trends for Potential Outsourcing Clients
Industry Insights
The Future of CX is Here Customer expectations are evolving faster…
Revolutionizing Automotive CX: How Onshore Outsourcing Elevates Connected Car Support
Specialized Customer Service
The rise of connected vehicles is transforming the automotive industry, creating new…
The Latest Trends in Travel from Our Customer Service Team
Travel and Hospitality
The travel industry has undergone significant changes and the way customers approach…
10 Women in Customer Experience (CX) to Follow in 2024
Industry Insights
In the rapidly evolving field of customer experience (CX), staying ahead means…
A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin
Industry Insights
Industry leaders from across the globe gathered in Austin for Customer Contact…
The Top 5 CX Events We Attended In 2023
Industry Insights
Customer experience (CX) events are excellent opportunities to learn about the latest…
2024 CX Trends: Embracing the Future of Customer-Centric Strategies
Industry Insights
The world of customer experience (CX) is in a perpetual state of…
Working Solutions Client Scorecard
Industry Insights
At Working Solutions, we take pride in being the best customer service…
Winning at Customer Service on a Budget: 5 Smart Strategies
Industry Insights
With the constant fluctuations in the global economy, taking a good, hard…
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Virtual Workforce Management
Once in a while, we come across someone whose passion and innovation…
Why Increased Brand Security Improves Customer Loyalty
Industry Insights
Did you know that effective security translates to brand loyalty and an…
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Specialized Customer Service
If you lead a business—and especially if you lead a retail business—you…