Moving with the Business
By definition, business continuity needs to be constant. Challenges, however, make for change: Demand shifts. Volumes fluctuate. Stuff happens. To stay on top, a business needs capabilities to go from steady state to ready state to future state—and then back again or anywhere in between. And while circumstances vary, forward-thinking organizations ride them out with predictive planning and responsive resources.
Making Ovum’s Enterprise Shortlist
Home-based outsourcing is the future—here and now for companies to complete and on-demand talent to perform. The benefits are undeniable. They’re validated by clients, their customers, work-at-home agents, market experts and analysts alike. For businesses, the question is: Who to choose?
Offering an integrated approach
From professional agents to hardened infrastructure to locked-down data. With almost 20 years in contact center services, we know the security issues facing organizations today.
Based in Plano, Texas, Working Solutions uses professional, U.S.-based agents who work securely from home. For companies of all sizes, they handle sales, customer care and technical support.
A well-known evangelical organization needed a way to manage high call volumes, generated by its monthly TV programming. The challenge was connecting callers with dispersed volunteer agent groups—making the system easy to use with only a standard telephone.
Our hosted solution enabled volunteer center organizers to log in multiple agents from a single terminal. When all agents became busy, it placed callers in a queue, using interactive voice response (IVR) to provide more information to donors.
ENHANCING STAFF. PLEASING CUSTOMERS.
A Fortune 500 global digital network provider sought to differentiate its business in a highly competitive industry through best-in-class technical support.
COMPLEMENTING IN-STORE BUSINESS
New York City-based retailer expanded presence and increased revenue with digital sales.
ZERO TO 200 AGENTS IN A FEW WEEKS
Fortune 100 technology company maximized sales in its crucial fourth quarter.
WINNING NEW CUSTOMERS. RAISING ROI.
Controlled costs—plus delivered premiere service to newly acquired, high-end clientele.
MAXIMIZING SALES. INCREASING LOYALTY.
A team of support specialists handled current customers as in-house agents trained.