About Us

About Us Founded in 1996, Working Solutions began as an idea that sparked an entire industry—remote contact center outsourcing.

 

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Fast and Flexible

Moving with the Business By definition, business continuity needs to be constant. Challenges, however, make for change: Demand shifts. Volumes fluctuate. Stuff happens. To stay…

 

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Ovum Report

Making Ovum’s Enterprise Shortlist Home-based outsourcing is the future—here and now for companies to complete and on-demand talent to perform. The benefits are undeniable. They’re…

 

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Security Vigilance

Offering an integrated approach From professional agents to hardened infrastructure to locked-down data. With almost 20 years in contact center services, we know the security issues…

 

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Core Competencies

Based in Plano, Texas, Working Solutions uses professional, U.S.-based agents who work securely from home. For companies of all sizes, they handle sales, customer care…

 

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Unifying volunteers

A well-known evangelical organization needed a way to manage high call volumes, generated by its monthly TV programming. The challenge was connecting callers with dispersed…

 

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Digital Sales

COMPLEMENTING IN-STORE BUSINESS New York City-based retailer expanded presence and increased revenue with digital sales.

 

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Technical Support

ENHANCING STAFF. PLEASING CUSTOMERS. A Fortune 500 global digital network provider sought to differentiate its business in a highly competitive industry through best-in-class technical support.

 

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STEP UP SALES

ZERO TO 200 AGENTS IN A FEW WEEKS Fortune 100 technology company maximized sales in its crucial fourth quarter.

 

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Challenge and Benefit

WINNING NEW CUSTOMERS. RAISING ROI. Controlled costs—plus delivered premiere service to newly acquired, high-end clientele.

 

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Maximize Sales

MAXIMIZING SALES. INCREASING LOYALTY. A team of support specialists handled current customers as in-house agents trained.

 

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