Working from Home | A Business Model for Troubled Times
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As we enter the final months of 2020 and begin looking toward…
Fact Sheet: Working Solutions
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Working Solutions Think virtual call centers, freed of bricks and mortar. Founded…
The Potential for Hybrid Customer Service after COVID-19
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How to Make Work Work Again It’s mind-numbing how much is being…
New Lessons for Online Selling in a Time of Virtual Commerce
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Because of the pandemic, online selling has become the sole option for…
Guiding Through Times of Crises
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Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…
How to Create Virtual-training Strategies that Work
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Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has…
Five Realities of Contact Center Customer Service Reps
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There’s nothing like real-world experience to put on-demand customer service in proper…
Retail Year-end Performance Audit
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Is your business prepared for the 2020 holiday season? The best way…
Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…
Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…
5 Call Center Myths vs. Facts
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On-demand Agents Defy Myths A recent Working Solutions survey of more than…
The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…