Blogs

Customer Experience

Want Improved Customer Experiences? Think Virtual.

Customer Experience

Customer experience is a much-touted metric that, while a positive goal, can…

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Customer Experience

‘Tis the Season – For Increased Customer Transactions

Customer Experience

The holidays bring an unusual dichotomy to business. Those that provide consumer…

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Customer Experience

The New Contact Center: Solutions, Not Service

Customer Experience

A recent article in DestinationCRM.com  got me thinking about how customer service…

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Customer Satisfaction

Measuring Customer Satisfaction

Customer Experience

Of all the measurements used to quantify call center performance, none is…

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Customer Loyalty

The Value of Customer Loyalty

Customer Experience

Often in sales-focused organizations, a lot of time, money and effort are…

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