Virtual Education Expert Tamara Schroer Shares her Insight
Customer Experience
Tamara Schroer, an expert in the virtual classroom, offers a few ideas…
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
Customer Experience
The on-demand economy enables businesses to enjoy premium outsourced services at truly…
Cross-industry Innovation Produces Blended Business Results
Customer Experience
In any industry, the same old begets the same old. Staid can…
How Empathy Pays Off for Businesses
Customer Experience
Ever think about the economics of empathy? Said another way, empanomics—the dollars…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Customer Experience
Once considered a real threat to retailers, showrooming has become a powerful…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Customer Experience
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Holiday Season Call Center Management Checklist
Customer Experience
Are you ready for the holiday season? In most industries, that’s…
4 Key Metrics to Finding the Customer Service Sweet Spot
Customer Experience
Feeling the Love Year-round with Sustained Call Center Performance For…
5 Steps to Proactive Customer Delight
Customer Experience
Delighting your customers is a critical component that drives your brand’s success. …
First Contact Resolution – The Foundation of Customer Experience
Customer Experience
Customer experiences are the make or break metric for contact centers. We…
Focusing on Customer Experience in Energy & Utility Industries
Customer Experience
Many energy and utility companies have considered the foundational element of their…
Hiring Contact Center Agents? Don’t Forget Multi-Lingual Markets
Customer Experience
When considering trends for customer service and how to best empower agents,…