Working Solutions Insight Featured on CEO Spotlight

Talking with KRLD business analyst David Johnson, Working Solutions chief executive Kim Houlne discusses how on-demand customer service is well-suited to perform during large-scale crises, such as COVID-19, with remote contact center agents.

In the interview, Kim discusses the flexibility a virtual workforce gives businesses, which otherwise might be hamstrung within brick-and-mortar operations. Being distributed, work-from-home agents are not locked out when companies are forced to lock down.

Kim points to the versatility of working virtually by being able to operate above the fray or outside of harm’s way, whether it’s the current pandemic or upcoming hurricanes as the 2020 season begins.