What’s the Difference between Omnichannel and…
Creating a superior customer experience in 2019 is no small challenge. With the rapid proliferation of a dizzying variety of consumer technologies, customers are now…
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2019 Customer Service Trends: What to…
Each year, achieving superior customer care becomes a bit more challenging for businesses. Here’s a look at what to expect in 2019 customer service trends.…
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Year in Review: Our Top Customer…
From new insights into the benefits of outsourced customer care to news about what’s going on in our community of clients and associates, 2018 proved…
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Podcast: Whether Wildfires or Hurricanes, Businesses…
Drawing from 20+ years of experience in call center outsourcing, April Wiita, Working Solutions vice president of Program Success, offers advice on The Big Bid…
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How to Build Customer Loyalty with…
“One of the most important measurements used to quantify call center performance is customer satisfaction,” Working Solutions CMO Gail Rigler believes. “Why? Because hopefully a…
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Virtual Education Expert Tamara Schroer Shares…
Tamara Schroer, an expert in the virtual classroom, offers a few ideas to engage remote workers in her viewpoint for TJ – Training Journal, an…
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A Brief History of the On-Demand…
The on-demand economy enables businesses to enjoy premium outsourced services at truly economical prices—a key advantage when it comes to customer service. “Consumer behavior is…
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Cross-industry Innovation Produces Blended Business Results
In any industry, the same old begets the same old. Staid can end up stale. It pays then to look at different disciplines to re-imagine…
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Empathy in the Workplace and Marketplace…
Ever think about the economics of empathy? Said another way, empanomics—the dollars and sense behind success. It involves sensing, really knowing, how people feel—good, bad…
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5 Customer Experience Lessons from Showrooming…
Once considered a real threat to retailers, showrooming has become a powerful tool for driving sales and customer loyalty, thanks to reverse showroom marketing. Not…
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Improving Your Customer Satisfaction (CSAT) Score…
How does your customer satisfaction (CSAT) score stack up against the competition? Here’s how on-demand customer service can help improve your CSAT scores. Today…
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