Finding the Right CX Model to…
Today more than ever before, a superior CX is the differentiator that separates great companies from all the others. But to achieve it, you have…
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7 New Lessons for Online Selling…
Many businesses now find themselves thriving in a time of increased demand, but struggling to adapt to the new virtual marketplace. For those companies (and…
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Working Solutions Insight Featured on CEO…
Talking with KRLD business analyst David Johnson, Working Solutions chief executive Kim Houlne discusses how on-demand customer service is well-suited to perform during large-scale crises,…
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Why Personalized Customer Care is Essential…
The COVID-19 coronavirus is being described as a defining moment for the world, and probably deservedly so. Whatever happens in the long run, there can…
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Why Is Customer Experience Important for…
You may have heard it said that customer experience (CX) is of the utmost importance to businesses across all industries. But it might still be…
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Is Your Business Measuring the Right…
Today, more than ever, customer satisfaction is essential to your success. After all, a happy customer is a loyal customer—and loyal customers not only purchase…
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Speed Matters: Why Fast Customer Service…
Is the customer service you offer fast and efficient? Do you make it a point to resolve questions or complaints you receive from customers as…
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4 Reasons Why You Should Never…
Today’s consumer marketplace is more competitive than ever before, with upstart companies springing up each day that have a real chance to chip away at…
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How to Reduce Your Customer Churn…
You can call it churn, the rate at which old customers leave and new ones arrive. Or, you might label it retention, the rate at…
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4 Customer Service Innovations to Improve…
Negative customer care experiences come in a wide variety of shapes and sizes. Whether it’s waiting too long to connect with a call center operator,…
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CX Metrics that Matter: Choosing the…
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace, offering the best possible customer experience (CX) isn’t just beneficial—it’s absolutely essential for…
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