How to Reduce Your Customer Churn…

You can call it churn, the rate at which old customers leave and new ones arrive. Or, you might label it retention, the rate at…

 

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4 Customer Service Innovations to Improve…

Negative customer care experiences come in a wide variety of shapes and sizes. Whether it’s waiting too long to connect with a call center operator,…

 

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CX Metrics that Matter: Choosing the…

From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace, offering the best possible customer experience (CX) isn’t just beneficial—it’s absolutely essential for…

 

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How to Improve Customer Experience (CX):…

Think that the customer experience (CX) offered by your business doesn’t matter? Think again: “Seven in 10 U.S. consumers say they’ve spent more money to…

 

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6 Ways to Improve Company Culture…

In an era when competition for talented workers is high and a brand’s reputation is part of its selling power, creating a company culture that’s…

 

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What’s the Difference between Omnichannel and…

Creating a superior customer experience in 2019 is no small challenge. With the rapid proliferation of a dizzying variety of consumer technologies, customers are now…

 

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2019 Customer Service Trends: What to…

Each year, achieving superior customer care becomes a bit more challenging for businesses. Here’s a look at what to expect in 2019 customer service trends.…

 

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Year in Review: Our Top Customer…

From new insights into the benefits of outsourced customer care to news about what’s going on in our community of clients and associates, 2018 proved…

 

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Podcast: Whether Wildfires or Hurricanes, Businesses…

Drawing from 20+ years of experience in call center outsourcing, April Wiita, Working Solutions vice president of Program Success, offers advice on The Big Bid…

 

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How to Build Customer Loyalty with…

“One of the most important measurements used to quantify call center performance is customer satisfaction,” Working Solutions CMO Gail Rigler believes. “Why? Because hopefully a…

 

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Virtual Education Expert Tamara Schroer Shares…

Tamara Schroer, an expert in the virtual classroom, offers a few ideas to engage remote workers in her viewpoint for TJ – Training Journal, an…

 

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