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Blogs: Customer Experience

Call Center Solutions

Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line

Customer Experience

Companies are becoming increasingly aware of the power of customer experience, particularly…

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Best call center practices

Balancing Tech and Touch

Customer Experience

Technology, by itself, isn’t enough. You also need high-touch care to personalize…

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fire trucks trying parked while firemen try to control wild fire for disaster recovery services from contact center solutions

Is Your Business Disaster Recovery Plan Ready?

Customer Experience

How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…

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Hispanic businessman with a smartphone in his hands, texting

How Omnichannel Customer Service Provides a Seamless Experience

Marketing

How Omnichannel Customer Service Provides a Seamless Experience What is Omnichannel Customer…

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Proactive Customer Service Strategy That Wins Every Time

The 2-Step Proactive Customer Service Strategy That Wins Every Time

Customer Experience

Gone are the days of waiting for customers to come to you.…

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illustration of business people looking at statistics using multichannel and omni channel

What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?

Customer Experience

Creating a superior customer experience is no small challenge. With a dizzying…

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How to Shift Your CX Strategy for Greater Success

From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success

Customer Experience

When it comes to customer experience (CX) strategy, the buzzwords these days…

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What’s the Difference between Customer Experience and Customer Service?

What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?

Customer Experience

If you lead a business—and especially if you lead a retail business—you…

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Improve the Healthcare Customer Service Experience for Patients and for Providers

How to Improve the Healthcare Customer Service Experience for Patients and Providers

Customer Experience

The healthcare industry has had to adapt to remarkable changes brought on…

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business presentation man and business women percentages

7 Key Reasons to Choose Onshore Call Center Outsourcing

Customer Experience

Finding a contact center solution that is both efficient and cost-effective can…

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Customer Experience Optimization is Vital in 2023

Why Customer Experience Optimization is Vital in 2023 – 5 Trends You Should Know

Customer Experience

In any industry these days, customer experience is king. A seamless, consistent…

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Five stars made out of neon lights against a black brick wall

Who Has the Best (& Worst) Retail Customer Service?

Customer Experience

Today’s savvy consumers are quick to praise – or condemn – brands…

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