Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
Customer Experience
Companies are becoming increasingly aware of the power of customer experience, particularly…
Balancing Tech and Touch
Customer Experience
Technology, by itself, isn’t enough. You also need high-touch care to personalize…
Is Your Business Disaster Recovery Plan Ready?
Customer Experience
How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…
How Omnichannel Customer Service Provides a Seamless Experience
Marketing
How Omnichannel Customer Service Provides a Seamless Experience What is Omnichannel Customer…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
Customer Experience
Gone are the days of waiting for customers to come to you.…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
Customer Experience
Creating a superior customer experience is no small challenge. With a dizzying…
From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success
Customer Experience
When it comes to customer experience (CX) strategy, the buzzwords these days…
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Customer Experience
If you lead a business—and especially if you lead a retail business—you…
How to Improve the Healthcare Customer Service Experience for Patients and Providers
Customer Experience
The healthcare industry has had to adapt to remarkable changes brought on…
7 Key Reasons to Choose Onshore Call Center Outsourcing
Customer Experience
Finding a contact center solution that is both efficient and cost-effective can…
Why Customer Experience Optimization is Vital in 2023 – 5 Trends You Should Know
Customer Experience
In any industry these days, customer experience is king. A seamless, consistent…
Who Has the Best (& Worst) Retail Customer Service?
Customer Experience
Today’s savvy consumers are quick to praise – or condemn – brands…