The Trust Factor: Why Live Agents Still Matter to 95% of Consumers
Customer Experience
While AI and automation are the biggest trend in customer experience, one…
The Power of Personalization: Unlocking the 13% Opportunity for Brands
Customer Experience
In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…
Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction
Customer Experience
In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…
Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency
Technology
In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…
Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
Customer Experience
Companies are becoming increasingly aware of the power of customer experience, particularly…
Balancing Tech and Touch
Customer Experience
Technology, by itself, isn’t enough. You also need high-touch care to personalize…
Is Your Business Disaster Recovery Plan Ready?
Customer Experience
How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…
How Omnichannel Customer Service Provides a Seamless Experience
Marketing
How Omnichannel Customer Service Provides a Seamless Experience What is Omnichannel Customer…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
Customer Experience
Gone are the days of waiting for customers to come to you.…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
Customer Experience
Creating a superior customer experience is no small challenge. With a dizzying…
From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success
Customer Experience
When it comes to customer experience (CX) strategy, the buzzwords these days…
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Customer Experience
If you lead a business—and especially if you lead a retail business—you…