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Blogs

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10 Women in Customer Experience (CX) to Follow in 2024

Customer Experience

In the rapidly evolving field of customer experience (CX), staying ahead means…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Customer Experience

As businesses adapt to changing customer needs, the demand for specialized CX…

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The Top 5 CX Events We Attended In 2023

Customer Experience

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Customer Service Outsourcing

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Customer Experience

The world of customer experience (CX) is in a perpetual state of…

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The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Customer Experience

While AI and automation are the biggest trend in customer experience, one…

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The Power of Personalization: Unlocking the 13% Opportunity for Brands

Customer Experience

In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…

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Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction

Customer Experience

In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…

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Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency

Technology

In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…

Call Center Solutions

Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line

Customer Experience

Companies are becoming increasingly aware of the power of customer experience, particularly…

Best call center practices

Balancing Tech and Touch

Customer Experience

Technology, by itself, isn’t enough. You also need high-touch care to personalize…

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Is Your Business Disaster Recovery Plan Ready?

Customer Experience

How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…

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