2022 Customer Experience (CX) Trends
Customer Experience
Customer experience (CX) has changed the game in marketing, as it encompasses…
Helping Frustrated Customers Through the Omicron Variant
Operations
The introduction of the Omicron variant, a continuation of the Covid-19 viral…
How to Manage a Second Holiday Season in a Pandemic
Operations
It’s hard to believe we are heading into a second holiday season…
What’s the Difference Between Customer Service and Customer Experience?
Customer Experience
When it comes to customer service versus customer experience, you already know…
What’s Missing from Your Customer Experience?
Customer Experience
Customer Experience (CX) is any type of interaction between customers and a…
What Does Customer Service Mean to You?
Customer Experience
We know that customer service is key to long-term business success, but…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Experience
Consumer trust is the most important attribute of any successful brand. And…
Never Underestimate the Importance of Empathetic Customer Service
Customer Experience
Delivering a great customer experience (CX) is undeniably essential to ensuring the…
How to Navigate Customer Experience (CX) as Travelers Re-Emerge to Explore Destinations
Customer Experience
Travelers are on the road again, yet not everything is completely back…
2021’s Biggest Staffing Trend for Customer Experience
Recruiting and HR
The key to any successful customer experience is a team of expert…
2021’s Biggest Tech Trend for Customer Experience – AI
Technology
One of the biggest trends this year is reducing what is spent…
2021’s Top 3 CX Insights
Customer Experience
As we move through 2021, a few customer experience trends are emerging…