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Blogs

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Customer Experience

The world of customer experience (CX) is in a perpetual state of…

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The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Customer Experience

While AI and automation are the biggest trend in customer experience, one…

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The Power of Personalization: Unlocking the 13% Opportunity for Brands

Customer Experience

In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…

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Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction

Customer Experience

In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…

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Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency

Technology

In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…

Call Center Solutions

Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line

Customer Experience

Companies are becoming increasingly aware of the power of customer experience, particularly…

Best call center practices

Balancing Tech and Touch

Customer Experience

Technology, by itself, isn’t enough. You also need high-touch care to personalize…

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Is Your Business Disaster Recovery Plan Ready?

Customer Experience

How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…

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How Omnichannel Customer Service Provides a Seamless Experience

Marketing

How Omnichannel Customer Service Provides a Seamless Experience What is Omnichannel Customer…

Proactive Customer Service Strategy That Wins Every Time

The 2-Step Proactive Customer Service Strategy That Wins Every Time

Customer Experience

Gone are the days of waiting for customers to come to you.…

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What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?

Customer Experience

Creating a superior customer experience is no small challenge. With a dizzying…

How to Shift Your CX Strategy for Greater Success

From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success

Customer Experience

When it comes to customer experience (CX) strategy, the buzzwords these days…

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