Blogs

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4 Customer Service Innovations to Improve Your Company’s CX

Customer Experience

Negative customer care experiences come in a wide variety of shapes and…

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CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider

Customer Experience

From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…

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How to Improve Customer Experience (CX): 10 Tips from Our Experts

Customer Experience

Think that the customer experience (CX) offered by your business doesn’t matter?…

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6 Ways to Improve Company Culture with On-demand Customer Care

Customer Experience

In an era when competition for talented workers is high and a…

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What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?

Customer Experience

Creating a superior customer experience is no small challenge. With a dizzying…

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2019 Customer Service Trends: What to Expect in the Year Ahead

Customer Experience

Each year, achieving superior customer care becomes a bit more challenging for…

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Year in Review: Our Top Customer Service Blog Posts of 2018

Customer Experience

From new insights into the benefits of outsourced customer care to news…

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Podcast: Whether Wildfires or Hurricanes, Businesses Should Always be Ready

Customer Experience

Drawing from 20+ years of experience in call center outsourcing, April Wiita,…

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How to Build Customer Loyalty with On-demand Contact Center Solutions

Customer Experience

“One of the most important measurements used to quantify call center performance…

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Virtual Education Expert Tamara Schroer Shares her Insight

Customer Experience

Tamara Schroer, an expert in the virtual classroom, offers a few ideas…

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A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)

Customer Experience

The on-demand economy enables businesses to enjoy premium outsourced services at truly…

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Cross-industry Innovation Produces Blended Business Results

Customer Experience

In any industry, the same old begets the same old. Staid can…

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