Build a Solid Foundation for Positive Multi-Channel Customer Experiences
Customer Experience
There are a multitude of discussions on contact centers using cloud technology,…
Want Improved Customer Experiences? Think Virtual.
Customer Experience
Customer experience is a much-touted metric that, while a positive goal, can…‘Tis the Season – For Increased Customer Transactions
Customer Experience
The holidays bring an unusual dichotomy to business. Those that provide consumer…
The New Contact Center: Solutions, Not Service
Customer Experience
A recent article in DestinationCRM.com got me thinking about how customer service…
The Value of Customer Loyalty
Customer Experience
Often in sales-focused organizations, a lot of time, money and effort are…