Why Personalized Customer Care is Essential in the COVID-19 Era
Customer Experience
The COVID-19 coronavirus is being described as a defining moment for the…
Why Is Customer Experience Important for Your Business?
Customer Experience
You may have heard it said that customer experience (CX) is of…
Is Your Business Measuring the Right Customer Satisfaction Metrics? 5 Ways to Do It.
Customer Experience
Today, more than ever, customer satisfaction is essential to your success. After…
Speed Matters: Why Fast Customer Service Is Essential to the Success of Your Business
Customer Experience
Is the customer service you offer fast and efficient? Do you make…
4 Reasons Why You Should Never Underestimate the Importance of Customer Loyalty
Customer Experience
Today’s consumer marketplace is more competitive than ever before, with upstart companies…
How to Reduce Your Customer Churn Rate in 4 Steps
Customer Experience
You can call it churn, the rate at which old customers leave…
4 Customer Service Innovations to Improve Your Company’s CX
Customer Experience
Negative customer care experiences come in a wide variety of shapes and…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
Customer Experience
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Customer Experience
Think that the customer experience (CX) offered by your business doesn’t matter?…
2019 Customer Service Trends: What to Expect in the Year Ahead
Customer Experience
Each year, achieving superior customer care becomes a bit more challenging for…
Year in Review: Our Top Customer Service Blog Posts of 2018
Customer Experience
From new insights into the benefits of outsourced customer care to news…
Podcast: Whether Wildfires or Hurricanes, Businesses Should Always be Ready
Customer Experience
Drawing from 20+ years of experience in call center outsourcing, April Wiita,…