The Trust Factor: Why Live Agents Still Matter to 95% of Consumers
Human-Centric CX
While AI and automation are the biggest trend in customer experience, one…
Working Solutions Client Satisfaction Report
Specialized Customer Service
What our clients think of us means everything. So, we asked!
Five Myths about GigCX
Contact-Center Outsourcing
Working Solutions surveyed more than 2,000 of its customer service experts. Here’s…
Five Tips to Maximize Your Customer Service Tech Stack
Customer Service
Five tips to ensure you are maximizing your current technology.
The Power of Personalization: Unlocking the 13% Opportunity for Brands
Customer Experience
In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…
Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction
Customer Experience
In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…
Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency
Customer Experience
In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…
How to Scale Customer Service During Busy Seasons
Virtual Workforce Management
Six tips to providing customer service coverage during peak seasons.
In-House vs. Outsourced Customer Service Cost Comparison
Onshore Customer Service
Explore the cost differences between in-house and outsourced customer service.
Cutting Costs in Contact Centers: Leveraging AI and Intelligent Agents
Contact Center Technology
In this new age of artificial intelligence, we are working hand in…
Winning at Customer Service on a Budget: 5 Smart Strategies
Industry Insights
With the constant fluctuations in the global economy, taking a good, hard…
The Future of Customer Engagement: 3 Game-Changing Technologies
Customer Service Strategy
How Technology is Transforming Customer Engagement Customer engagement remains a top priority…