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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

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The Top 5 CX Events We Attended In 2023

Industry Insights

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Healthcare and Insurance

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Industry Insights

The world of customer experience (CX) is in a perpetual state of…

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2025 Client Satisfaction Survey: Measurable Impact, Trusted Partnerships

Industry Insights

At Working Solutions, quality client experience is more than a benchmark –…

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The Trust Factor: Why Live Agents Still Matter in the Age of Automation

Human-Centric CX

As CMO of Working Solutions, I see it every day: the pressure…

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Working Solutions Client Satisfaction Report

Specialized Customer Service

What our clients think of us means everything. So, we asked!

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Five Myths about GigCX

Contact-Center Outsourcing

Working Solutions surveyed more than 2,000 of its customer service experts. Here’s…

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Five Tips to Maximize Your Customer Service Tech Stack

Customer Service

Five tips to ensure you are maximizing your current technology.

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The Power of Personalization: Unlocking the 13% Opportunity for Brands

Customer Experience

In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…

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Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction

Customer Experience

In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…

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Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency

Customer Experience

In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…

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How to Scale Customer Service During Busy Seasons

Virtual Workforce Management

Six tips to providing customer service coverage during peak seasons.

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