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Blogs

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The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Human-Centric CX

While AI and automation are the biggest trend in customer experience, one…

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Working Solutions Client Satisfaction Report

Corporate News

What our clients think of us means everything. So, we asked!

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Five Myths about GigCX

Contact-Center Outsourcing

Working Solutions surveyed more than 2,000 of its customer service experts. Here’s…

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Five Tips to Maximize Your Customer Service Tech Stack

Customer Service

Five tips to ensure you are maximizing your current technology.

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The Power of Personalization: Unlocking the 13% Opportunity for Brands

Customer Experience

In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…

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Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction

Customer Experience

In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…

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Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency

Customer Experience

In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…

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How to Scale Customer Service During Busy Seasons

Retail and Consumer Services

Six tips to providing customer service coverage during peak seasons.

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In-House vs. Outsourced Customer Service Cost Comparison

Customer Service Outsourcing

Explore the cost differences between in-house and outsourced customer service.

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Cutting Costs in Contact Centers: Leveraging AI and Intelligent Agents

Contact Center Technology

In this new age of artificial intelligence, we are working hand in…

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Winning at Customer Service on a Budget: 5 Smart Strategies

Cost Savings of Outsourcing

With the constant fluctuations in the global economy, taking a good, hard…

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Increasing customer engagement solutions and technology

3 Technology Trends to Increase Customer Engagement

Contact Center Technology

Leveraging Technology to Increase Customer Engagement Increasing customer engagement is central to…

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