Cancer Awareness is Year-round
Contact-Center Outsourcing
Cancer doesn’t abide by any calendar. Fighting the good fight all year.
Kim Houlne Makes Virtual Viable on KERA
Corporate News
A forerunner in remote contact center solutions, Working Solutions made virtual work…
20 Years of Contact Center Solutions
Virtual Workforce Management
In an industry crowded with competitors today, Working Solutions continues to stand…
5 Ways to Engage Remote Agents
Virtual Workforce Management
For some companies, remote workers began as retrofits of brick-and-mortar business models.
Plank Walk in the Sky
Uncategorized
Life and business are best viewed from the edge. Get a good…
Reduce Agent Attrition
Contact Center Operations
The bane of call or contact center services and businesses they serve?…
Disrupting Retail – Again
Sales/Growth
The "fluidity of the buy" is reshaping how consumers shop. Online to…
The End of The Day It’s About Trust
Contact-Center Outsourcing
Ultimately, It’s All about Trust Entrusting your customers to a service…NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…
Speak the Culture
Sales/Growth
Companies should focus more on culture vs. language to serve U.S. Hispanic…
From Backstage to Center Stage
Contact-Center Outsourcing
Volunteerism is Rewarding Work At work, Rhonda is front and center, helping…
Pay for Value Delivered: Why the Pay-Per-Hour Model May Not be Your Best Bet
Sales/Growth
Getting full value from your contact center agents? If not, time to…