Storm-Proof Your Contact Center: Utilities Must Rethink Disaster Recovery Now
On Demand Contact Center
What’s Your Utility’s Plan When the Power Goes Out—Again? Storms aren’t a…
5 Most-read Business Blogs of 2017
Travel and Hospitality
Here’s to Great Experiences in the New Year Before 2017 ends, we’d…
Do offshore call center services benefit business?
Onshore Customer Service
Politics aside, the decision to use offshore vs. onshore call center services…
Refreshed Brand: What’s in it for me?
Sales/Growth
3 Reasons Why It Matters To You Working Solutions, a leader…
Building on 20 Years of Great Service
Corporate News
Refreshed Brand Inspired by Clients When Working Solutions began in 1996,…
Partner with Texas-based contact center
Virtual Workforce Management
Call center outsourcing model Our flexible business model honed over 20 years…
5 Steps to Proactive Customer Delight
Human-Centric CX
Delighting your customers is a critical component that drives your brand’s success. …
Focusing on Customer Experience in Energy & Utility Industries
Customer Experience
Many energy and utility companies have considered the foundational element of their…
Woman-owned Business Pioneered an Industry
Virtual Workforce Management
On-demand Work Benefits 10,000s of Women As it goes with some of…
Workplace Reviews Influence Business Success
Contact Center Operations
Companies Should listen to, learn from workers’ comments Remote workers—employees and…
Leadership Team is Better than Leadership at a Traditional Call Center
Contact-Center Outsourcing
Meeting Everyday Needs and Long-term Goals Business is always fluctuating. To…
Working Solutions: Leader in Remote Workforces
Contact-Center Outsourcing
Early Adopter of the “Gig Economy” Model Much is written about…